Village Hotel F&B Café Attendant - Reserve

Job Description

$18-$22/hour or more dependent on business volume ($10.50/hour plus tips.) Reserve: a position averaging 20 hours a week (anywhere between 40-999 hours per year).

Village Hotel F&B Café Attendants provide warm and gracious hospitality to guests at The Kitchen and/or other assigned F&B locations. Staff is always attentive and committed to serving the guest in a timely, friendly manner; work in a cohesive group to keep the area stocked, cleaned, and tidy in accordance with standards; and provide a world class experience for both internal and external guests. Staff will also offer general assistance and support to the team, department, and company as needed.

Shifts can vary-typically need Monday-Sunday 7am-5:30am availability

Essential Job Duties:

• 1. Serving and taking care of the guest.
• 2. Keeping the area stocked, well maintained, neat and tidy.
• 3. Keep product stocked and fresh at all times.
• 4. Responsible for learning Micros system.
• 5. Have excellent cash handling skills.
• 6. Keeping work area cleaned and sanitized following Health Department guidelines.
• 7. Knowledgeable on all menu offerings.
• 8. Cleaning of all coffee and espresso machines and preparation areas; completes all side work/duties and/or opening/closing procedures.
• 9. Will maintain general knowledge of Village Hotel and Antler Hill Village, Biltmore events and products, and Asheville area information.

Requirements:

1. Previous hospitality and/or guest service experience strongly preferred.

2. Must have a cheerful, caring, and considerate attitude and a genuine desire to deliver world class internal/external guest service; ability to engage and interact with guests in a friendly and professional manner a must.

3. Basic math skills and the ability to handle cash and credit transactions.

4. Must be adaptable to a fast paced environment and be a hard worker; can prioritize and multi-task work, and adapt as needed.

5. Ability to quickly learn Biltmore products/services, systems, and procedures. Strong team player; anticipates, is proactive, and exercises good judgment.

6. Must be at least 18 years old.

Physical Requirements:

1. Have the ability to lift up to 50 lbs. on a regular basis.

2. Have the ability to stand/walk for extended periods of time.

3. Will be working in an environment with possible fluctuations in temperature/conditions.