VIP IT Support Analyst

We are seeking for a senior, hands-on role responsible for the complete technology environment of a CEO, executive team, and their families across 5+ private residences and 6+ offices in EMEA and Singapore. The role requires full ownership of IT infrastructure, devices, connectivity, and physical security technology ensuring guaranteed continuity under any operational conditions.

Duties and Responsibilities:

Maintain seamless, continuously validated technology environments across all locations: laptops, tablets, mobile devices, monitors, AV equipment, and Zoom Rooms. Deliver expert support for Microsoft 365, Teams, Zoom, Windows, macOS, and mobile devices.

Design, deploy, and manage multi-site network infrastructure including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation.

Configure and support satellite connectivity (Starlink) for maritime and remote locations.

Manage physical security technology: CCTV, IP cameras, NVR systems, and access control across all managed properties.

Provide on-demand support to executive family members on personal devices and home office setups.

Handle physical setup and installation of technology equipment at residences and ensure fully operational, secure technology setups during business travel — including hotels, vehicles, and yachts.

Manage all IT assets across locations: device inventories, software licenses, and subscriptions, with proactive refresh cycles.

Implement and maintain cybersecurity controls appropriate to high-value individuals: endpoint protection, MDM, firewall configuration, anti-malware, and secure VPN.

Conduct proactive testing of all equipment and conferencing systems ahead of meetings and events.

Maintain current documentation of system configurations, operational procedures, and issue resolutions across all locations.

Be available on-call for urgent support outside business hours under a structured on-call arrangement.

Qualifications and Experience:

Proven experience providing direct IT support to C-suite or VIP principals with personal accountability for their technology environment.

Hands-on network engineering competency: routing, switching, Wi-Fi, firewall management, VPN, and multi-site WAN.

Proficiency in Windows, macOS, iOS, Microsoft 365, and Zoom. Ability to quickly learn new technologies and software stacks.

Practical experience with Starlink or equivalent satellite connectivity platforms.

Familiarity with physical security systems: IP CCTV, NVR/DVR, and access control.

Solid understanding of endpoint security, backup, and recovery in high-value individual contexts.

Ability to own technical problems end-to-end without reliance on external vendors for routine issues.

Fluency in English required; German, Russian, or Turkish is an advantage.

Demonstrated discretion and professionalism in confidential personal and executive environments.

Travel and Other Requirements:

Frequent international travel required, including on short notice; valid passport mandatory.

Primary travel destinations: Singapore, Germany, Italy, Switzerland, Turkey, Serbia, Bulgaria.

Must pass comprehensive background screening as a condition of employment — including criminal record check and professional references — conducted in accordance with applicable law.

Five-year contract with renewal options.