Visitor Information Specialist

JOB SUMMARY

The Visitor Information Specialist is a part-time role, requiring 16-18 hours per month, and serves as the first impression of Lexington by representing the brand with professionalism and hospitality. This position welcomes visitors to the Lexington Visitors Center, provides personalized trip planning assistance, and uses in-depth knowledge of Lexington’s attractions and assets to craft unique, memorable itineraries. The role also supports retail operations by assisting visitors with merchandise purchases.

ESSENTIAL FUNCTIONS OF THE JOB

Works a minimum of 16-18 hours per month with Saturday availability required 2 times a month

Welcomes visitors to the Visitor Center and assist with trip planning by providing directions and information using both printed materials and digital tools, including booking platforms and other online resources

Maintains thorough knowledge of current events and local businesses throughout Lexington and the Bluegrass region through proactive learning

Engages with visitors in person, via telephone and website chat bot system. Follows up when necessary

Enhances the visitor experience by asking questions and recommending attractions, hotels, restaurants, and experiences in Lexington and the surrounding region

Assists visitors with the purchase of merchandise using the point of sale (POS) system, which includes performing sales and register transactions

Performs daily cash drawer counts, including comparing POS daily reports with cash counts

Maintains Visitors Center floor set standards and conduct regular tidiness checks throughout the day. Communicates to management when items need to be restocked or are low

Maintains merchandise & brochure displays so they remain stocked, tidy and visually appealing

Maintains records of visitation numbers and visitor data as requested

Processes and fulfills daily incoming mail requests, outgoing mail, phone inquiries, and special visitor information requests

Assists with the Lexington Hospitality Awards, seasonal Visitors Center events and activations, and other special initiatives

SKILLS AND ABILITIES

Excellent communication skills (written and oral)

Ability to reliably commute to and from the workplace

Ability to work with people in a customer service environment

Proficient using Microsoft Office and database entry systems

Comfortable using various websites and search engines to help visitors

Ability to speak clearly, confidently and with purpose

Ability to maintain confidentiality and discreetness

Ability to confidently proofread drafts of collateral material

EXPERIENCE REQUIREMENTS

Existing knowledge of Lexington and the Bluegrass Region

Preferred retail experience

PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

Position is in-person and not remote or hybrid

Frequently communicates with employees and customers in person, on the telephone, and on the computer

Frequently remains in a sitting position at a desk

Ability to bend and stock items in lower drawers and shelving. May be required to stoop, bend, or kneel.

Ability to transport, set up, and break down materials for off-site events and activations

Frequently uses the computer with fingers and hands

Frequently works in a well-lit, tempered room

Frequently drives motor vehicle to visit and call upon customers

Occasionally exposed to outside elements when traveling for business

Occasionally lifts objects weighing up to twenty (20) pounds when moving supplies