VISN Business Implementation Manager

Summary

The incumbent serves as the VISN 2 Business Implementation Manager responsible for managing and overseeing all Business Office functions across a large and complex geographic region, multiple Health Service Areas and VHA Medical Centers, Outpatient Clinics, and Community-Based Outpatient Clinics. The selected applicant must reside within the Legacy VISN 6, 7 or 8 catchment areas. For more information regarding the new VISN structure, please see here: https://digital.va.gov/rise/#maps

Duties

The position coordinates the development, implementation, integration, standardization, and maintenance of Business Office operations across the VISN and maintains expert knowledge of VHA policies relevant to Revenue Operations, Veterans Community Care (VCC), Health Eligibility Center (HEC) Member Services, Eligibility and Enrollment, Registration/Intake, Beneficiary Travel, Veterans Transportation Program (VTP), Veterans Point of Service Kiosks (VPS), technology enhancements, facility-based revenue activities in liaison with Consolidated Patient Account Centers (CPAC) leadership, and Veterans Community Care (VCC), including Community Care Network (CCN) and Next Generation programs, Provider Agreements, Veterans Care Agreements (VCAs), Sharing Agreements, Requests for Services (RFS), Standardized Episodes of Care (SEOCs), Utilization Review (UR), and Medical Records/Consult Administration. The Business Implementation Manager also provides intersecting oversight for Coding, Health Information Management (HIM), Consult Management, Scheduling, non-health care debt, IDES, Indian Health Service contracts, State Home Per Diem, and data capture related to VERA reimbursement. The incumbent uses management and executive expertise to develop and maintain integrated working relationships among CPAC operations, Health Service Areas, and VISN facilities. Serves as subject matter expert on business operations across VISN medical centers, sites of care, mobile clinics, and Indian/Tribal Health locations; consult with VISN executive leadership and facility leaders on complex issues. The position reports to and operates under the direction of the SES Deputy Network Director. Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM Compressed/Flexible: Negotiable. Telework: This position may be authorized for ADHOC telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: VISN Business Implementation Manager/PD00036VS Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Critical Skills Incentive (CSI): Not Approved.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Collaborate with facility leadership, Health Service Areas, clinical operations, workforce management officials, and national program offices to identify barriers to access, develop corrective action plans, and implement sustainable process improvements. Direct a highly complex, geographically dispersed organization; assign work, review outputs, and manage the administrative/personnel functions related to supervised staff. Lead and ensure effective training resources for intake, integrated billing, accounts receivable, coding/compliance, electronic data interchange, utilization review, and related activities. Direct and collaborate with CPAC on activities related to billing, auditing, collections, and follow-up; develop and execute short- and long-range plans and represent Business Office interests in VISN managerial planning and decision-making. Evaluates performance measures, access metrics, scheduling timeliness indicators, consult management data, capacity utilization reports, and workload projections to identify trends, assess organizational risk, and recommend strategic interventions. Direct major programs with significant monetary resources; resolve work problems presented by site liaisons and team leads; evaluate subordinate positions; hear and resolve group grievances and serious employee complaints. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.