VP & Chief Operations Officer

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Directs, coordinates and evaluates the activities and services of ancillary and operational and support departments to assure customer satisfaction through delivery of high-quality patient care while improving efficiency. The COO is in charge of WVU Medicine Butler and Clarion Hospitals’ day-to-day operations.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master's Degree Hospital Administration, Business Administration or Clinical Area required .

2. Minimum of seven - ten years management experience with increasing responsibility required.

3 . Serves as staff leader to board and medical staff.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and

duties. Other duties may be assigned .

1 . Works with the medical staff, hospital administration, department heads, ancillary departments, and nursing staff to coordinate and manage patient care.

2. Assures open communication within all areas of the hospital to assure staff understand and comply with of all hospital policies and procedures.

3. Manages ancillary and support departments to assure quality safe patient care focused and patient satisfaction.

4. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.

5. Follows through with suggestions from supervisor or self-assessment to meet identified needs with regard to job and personal growth.

6. Attends departmental meetings and/or documents review of meeting minutes.

7. Participates in performance improvement (i.e. follows established work systems, identifies deviations or deficiencies in standards/syste.ms and communicates problems to supervisor or manager, etc.)

8. Works with managers and Associates to develop/attain quarterly objectives/product teams.

9. Attends and participates in educational classes and on the job training as directed by the manager.

10. Adheres to WVU Medicine Clarion and Butler Hospitals and department policies and procedures .

11. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public.

12. Is polite and respectful when communicating with staff, physicians, patients, and families. Approaches interpersonal relations in a positive manner.

13. Complies with Patient's Rights and Responsibilities.

14. WVU Medicine Butler and Clarion Hospitals promote an attitude of compliance and has established a culture that fosters the prevention, detection and resolution of instances of misconduct. In furtherance thereof, the COO shall cooperate with WVU Medicine’s corporate compliance program during his/her employment .

15. Is familiar with and demonstrates knowledge of the procedure to report and/or document unsafe/hazardous conditions, incidents, and defective equipment in compliance with Incident Reporting and Safe Medical Device.

16. Able to illustrate role/responsibility of department according to Emergency Preparedness Plan.

17. Follows established safety standards and precautions, (i.e. hazard communication, blood borne pathogens, universal precautions, infection control, electrical and fire, etc.)

18. Locates Material Safety Data Sheets (MSDS) and explains/understands its pu r pose.

19. Reports to work as scheduled and notifies department when unable to work per WVU Medicine p olicy and procedures .

20. Demonstrates flexibility to meet the needs of departmental or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-back (i.e. weather, disaster).

21. Completes assignments within established time plan.

22. Uses hospital communication system (fax, telephone, duplicating equipment, and computer) in accordance with hospital standards.

23. Reviews and approves departmental operating budget and ensures that department operates within the budget.

24. Assists in the preparation of hospital wide operating and capital budgets and allocation of funds .

25. Reviews departmental requests for capital purchases and obtains necessary approvals .

26. Serves as a member of various medical staff and hospital committees as assigned.

27. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in the field of expertise.

28. IDENTIFYING/DETAILING WORK SYSTEMS

Identifies and details work systems by interviewing customers and identifying, prioritizing and having knowledge of systems, outcomes, and monitors .

29. MEASURING RESULTS/OUTCOMES OF SYSTEMS WITH A CUSTOMER FOCUS

Establishes valued standards (satisfaction, quality and cost), and routinely monitors those standards demonstrating incremental measurable improvement of identified systems.

30. COACHING/TRAINING OF ASSOICIATES

• •Assures direct reports develop and maintain competencies through both mentoring and direct feedback.
• •Assures associates understand and implement details department work systems.

31. REDUCING COSTS; INCREASING NET REVENUE

• •Produces and manages departmental budget with appropriate line-item detail and complies with annual established budgetary guidelines.
• •Manages significant variances and applies appropriate allocation of resources.
• •Reduces const and identifies cost savings.

32. ADMINISTRATIVE SKILLS

• •Re - evaluates all open positions, assessing necessity to refill.
• •Maintains schedules to assure low TO, adequate coverage, clear patterns, and adequate notice to Associates to achieve identified outcomes of department.
• •Completes payroll/personnel/administrative responsibilities within set time frames .
• •Monitors and safeguards capital assets and equipment within department/hospital.

33. LEADERSHIP:

• •Demonstrates knowledge of all job functions for all areas of accountability.
• •Establish priorities within context of Butler and Clarion Hospitals and WVU Medicine .
• •Maintains an excellent rapport with Associates, gains cooperation of staff while working toward institutional and departmental goals.
• •Maintains a professional working relationship with all departmental Associates; always responds to Associate concerns in a professional and timely manner; maintains appropriate interdepartmental communication.
• •Maintains structured and frequent spontaneous reward, recognition program.
• •Regularly foresees potential problem situations; intervenes to offset adverse impact; demonstrates a proactive attitude.
• •Demonstrates effectiveness in identifying future needs and problem areas; develops workable solutions; follows through on solutions.

34. MEETING MANAGEMENT

• •Plans meetings with agenda for purpose of decision making and reporting. Establishes objectives for next meeting.
• •Conducts meeting within established time constraints.

35. CHANGE MANAGEMENT

• •Creates change in a positive manner by working through issues with departmental team .
• •Sets example standard for team members .

36. LEADERSHIP TEAM BEHAVIOR :

• •Maintains a constructive, positive environment among the management team and Associates and shows empathy.
• •Addresses areas of conflict directly and works towards resolution.
• •Always takes immediate action upon the discovery of a serious discrepancy situation; documents action and rationale for decision.

37. DELEGATION

• •Delegates proper task to appropriate person with accountability.
• •Demonstrates an ability to create an atmosphere and conditions which are conducive to and foster motivation of Associates to work at optimal efficiency; encourages staff to re