VP, Managed Services

Who is Trace3 ?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

ABOUT THE ROLE:

This leader will own the strategy, growth, operations, and profitability of the Managed Services business, including Data Center Services and the Network Operations Center (NOC). Reporting to the SVP of Services, the VP will be responsible for expanding service offerings, driving revenue growth, ensuring operational excellence, maintaining executive-level client relationships, and leading a high-performing services organization.

WHAT YOU'LL DO:

Grow and scale the Managed Services practice while maintaining strong margins and operational performance.

Develop and launch new managed service offerings that align with customer needs and market opportunities.

Partner closely with Sales to drive bookings, revenue growth, and client retention.

Serve as an executive sponsor for key customer relationships and escalations.

Build, mentor, and lead a team of managers, employees, and contractors.

Establish metrics, processes, and business cases that support sustainable growth and service excellence.

Collaborate across the organization to align services strategy with broader company objectives.

REQUIRED SKILLS AND EXPERIENCE:

10+ years of Managed Services leadership experience within an IT services, consulting, MSP, infrastructure, cloud, or data center environment.

Proven success scaling and growing a Managed Services business while improving profitability and operational performance.

Experience owning a P&L, forecasting, budgeting, and executive reporting.

Strong background in service portfolio development , including creating new service offerings and go-to-market strategies.

Executive-level customer-facing experience, including account management, escalations, renewals, and strategic planning.

Demonstrated ability to lead large, distributed teams and build strong leadership benches.

Expertise driving process maturity, operational consistency, and service delivery excellence.

Strong sales and business development partnership experience.

Excellent executive communication skills with the ability to engage both technical teams and C-suite stakeholders.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Estimated Pay Range

$250,000 — $300,000 USD

The Perks

Comprehensive medical, dental and vision plans for you and your dependents

401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability

Competitive Compensation

Training and development programs

Major offices stocked with snacks and beverages

Collaborative and cool culture

Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email [email protected] .

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.