VP of Clinical Operations

Key Responsibilities

Practice Operations & Performance

Provide direct leadership, coaching, and accountability for NJU Practice Managers.

Establish clear expectations for operational, financial, clinical, people, and service performance across practices.

Conduct regular operating and performance reviews with Practice Managers and ensure appropriate action plans are developed and executed.

Identify underperforming practices and work with Practice Managers and physicians to address performance gaps.

Establish consistent operating standards while recognizing appropriate differences in individual practice needs.

Maintain visibility into significant operational issues and intervene or escalate when necessary.

Ensure practices effectively execute NJU priorities, policies, programs, and operating standards.

Financial & Business Performance

Provide leadership and accountability for practice-level financial performance across NJU.

Ensure Practice Managers understand and actively manage their practice P&Ls.

Partner with Finance and Practice Managers to evaluate revenue, expenses, labor, productivity, volumes, and other key performance drivers.

Hold Practice Managers accountable for performance against budget and established financial targets.

Identify opportunities to improve practice profitability, resource utilization, labor efficiency, and operational performance.

Support annual budgeting, forecasting, and operating planning.

Evaluate staffing and operational investments based on financial, clinical, and operational impact.

Patient Access, Capacity & Growth

Lead NJU-wide efforts to improve patient access, appointment availability, scheduling efficiency, patient flow, and capacity utilization.

Establish and monitor access and operational performance measures across practices.

Partner with Practice Managers and physicians to identify and address barriers to patient access and provider productivity.

Optimize staffing, clinical support models, provider schedules, and workflows to improve capacity.

Ensure practices are operationally prepared to support growth, new physicians, new services, and changes in patient demand.

Partner with clinical program and operational leaders to successfully implement and scale new services across NJU.

Physician Partnership

Build strong, collaborative relationships with NJU physicians and physician leadership.

Partner with physicians to identify and resolve operational and clinical barriers affecting patient care, access, productivity, and experience.

Ensure Practice Managers develop effective partnerships with the physicians they support.

Serve as a senior operational escalation point for significant physician concerns.

Facilitate alignment between physician priorities and organizational operating expectations.

Support physicians through operational changes, practice growth, and implementation of new programs and services.

Clinical Operations

Provide enterprise leadership for clinical operations across NJU practices.

Establish consistent clinical operating standards, workflows, and expectations across locations.

Partner with Practice Managers and Clinical Leads to improve clinical workflows, patient flow, staffing, productivity, and provider support.

Identify unnecessary variation and implement scalable best practices.

Ensure clinical teams have the training, tools, workflows, and resources required to effectively support physicians and patients.

Lead efforts to optimize clinical staffing models, role design, skill mix, and workforce deployment.

Partner with the Director, Clinical Programs to operationalize new clinical programs and care models across NJU.

People Leadership & Organizational Capability

Establish clear expectations and competencies for Practice Managers and clinical leaders.

Lead the calibration, performance management, coaching, and development of Practice Managers.

Identify leadership and competency gaps and establish development or performance improvement plans as appropriate.

Build a strong pipeline of operational and clinical leaders and establish succession plans for key roles.

Partner with People Operations on workforce planning, recruitment, retention, performance management, and associate engagement.

Oversee implementation and development of the Clinical Lead and PAR Lead structure across NJU practices.

Foster a culture of accountability, collaboration, continuous improvement, and patient-centered service.

Workforce Performance

Provide strategic oversight of clinical and non-clinical workforce performance across NJU practices.

Monitor staffing, productivity, vacancies, turnover, overtime, agency utilization, and labor efficiency.

Ensure staffing levels and deployment appropriately reflect provider schedules, patient volumes, clinical complexity, and operational needs.

Identify opportunities to improve workflows, role clarity, skill mix, and labor productivity.

Partner with Practice Managers and People Operations to address workforce challenges and improve associate retention and engagement.

Quality, Patient Safety & Regulatory Readiness

Provide senior operational leadership for quality, patient safety, and regulatory readiness across NJU practices.

Ensure practices maintain appropriate standards and remain consistently survey-ready.

Partner with the Field Compliance & Operations Manager, Practice Managers, physicians, and other leaders to identify and resolve quality, safety, and compliance gaps.

Ensure corrective actions are implemented and sustained when deficiencies are identified.

Monitor quality and patient safety trends and ensure appropriate operational response.

Promote a culture in which associates proactively identify and escalate safety and compliance concerns.

Operational Excellence & Continuous Improvement

Establish standardized operating practices and performance expectations across NJU where appropriate.

Use operational, financial, workforce, quality, and patient experience data to identify performance variation and improvement opportunities.

Lead cross-functional initiatives to improve practice efficiency and effectiveness.

Develop and maintain performance dashboards and operating reviews that provide visibility into practice performance.

Identify successful practices and ensure effective solutions are scaled across NJU.

Ensure organizational initiatives are implemented consistently and sustained over time.

Strategic Execution & Change Leadership

Translate NJU strategic priorities into practice-level execution.

Lead significant operational and organizational change initiatives across the practice network.

Develop implementation plans, accountability structures, and performance measures for major initiatives.

Partner effectively with USUP functional leaders and shared services while representing NJU's operational needs and priorities.

Support transitions of functions currently provided through external or transitional service arrangements and help establish sustainable NJU operating capabilities.

Participate as a member of the NJU senior leadership team and contribute to broader organizational strategy and decision-making.

Accountability & Leadership Relationships

The Vice President, Clinical Operations reports to the Chief Operating Officer and directly leads NJU Practice Managers and designated clinical operations leaders. As a member of the NJU senior leadership team, the Vice President partners closely with physician leadership, clinical and operational leaders, and USUP shared services to drive consistent execution across the organization.

The role is accountable for performance across the NJU practice network, with particular focus on:

Practice operational and financial performance

Patient access, experience, and provider capacity

Practice Manager performance and leadership dev