VP of Operations - North

Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We’re looking for a VP of MSP Operations to partner with CEOs across a portfolio of independent MSPs. This isn’t a centralized corporate ops role and it’s not about running a single MSP day-to-day. The focus is helping great operators improve execution, service delivery maturity, productivity, and profitable growth across their businesses.

You’ll work directly with the Regional CEO and collaborate with local leadership teams to identify operational gaps, implement best practices, improve KPI accountability, and help drive in-year performance. The businesses remain decentralized, each with their own brand, leadership team, and market presence, so success in this role is about influence, operational credibility, and the ability to help teams execute at a higher level.

The ideal candidate has real MSP operational leadership experience and understands how to scale service organizations while balancing customer experience, team health, and profitability.

Key Responsibilities

Partner with CEOs and operational leaders to improve business performance and execution

Drive operational rigor across service delivery, utilization, project delivery, customer experience, and KPI management

Identify operational gaps, risks, and improvement opportunities across the portfolio

Support leadership teams with strategic planning, accountability frameworks, and operational best practices

Help improve pricing discipline, productivity, and profitable growth initiatives

Share best practices and operational insights across portfolio companies

Support post-acquisition operational integration and maturity initiatives where applicable

Build strong relationships with local leadership teams through influence and credibility rather than centralized control

Own the monthly reporting cadence for the region, including preparation and delivery of performance reports to the Regional CEO and portfolio leadership

Analyze operational and financial data (PSA metrics, utilization, service margins, customer health) to surface trends, risks, and improvement opportunities

Support the annual budgeting process and ongoing forecasting across portfolio companies, partnering with CEOs and finance teams

Prepare monthly MD&A; commentary on regional performance, explaining variances against budget and forecast

Coordinate and facilitate the regional operating rhythm, including monthly business reviews, leadership meetings, and cross-OpCo working sessions

Frequent travel to embed within MSPs (located primarily in Canada), expect 1–2 weeks a month

Requirements

Experience leading operations within an MSP or IT services organization - this is required

Strong understanding of service delivery, PSA metrics, utilization, project operations, growth, and customer success

Proven ability to improve operational performance and scalability

Executive presence with the ability to influence CEOs and senior leaders

Comfortable operating across multiple businesses and leadership styles

Data-driven with strong operational and financial acumen

Candidates can be based anywhere with a preference for Vancouver, BC or Chicago, but must have the ability to travel within Canada and the United States up to 50% of the time

What Makes This Opportunity Unique

Exposure to multiple MSP businesses, leadership teams, and operating models

Ability to influence performance at scale across a growing portfolio

High visibility role working directly with executive leadership

Opportunity to shape operational strategy and best practices across the region

Significant long-term growth potential within a rapidly growing platform

This role is best suited for someone who has already “solved” operational problems inside MSPs and now wants broader impact and exposure rather than just a larger single-company seat. If this sounds like you, apply below!

Base salary range for the role is targeted at $150,000 - $200,000 (DOE) + annual bonus potential.