VTOC Technician

VTOC Technician

• Location : Springfield, VA
• Clearance : TS/SCI
• Citizenship : US Citizenship Required

Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix, we are on a mission to empower them with innovative technical solutions and drive transformational change. As a VTOC Technician , you'll be the cornerstone of this mission, ensuring the security of crucial data, optimizing IT infrastructure, and simplifying business processes through cutting-edge software systems. Because at Intellectix, it's not what we do, it's why we do it.

The Video Teleconferencing Operations Center (VTOC) Technician provides Tier I - Tier III support. The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed. The VTOC Technician leverages the ServiceNow ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.

Key Responsibilities :

Provide VTC Operational Support for all NCE Campus East and West conference rooms and private offices

Schedule and manage local and remote AV/VTC events, to include scheduling of physical room space when required

Develop documentation such as diagrams, troubleshooting guides, and topology diagrams to be utilized by different levels of support staff for troubleshooting

Monitor VTCs using the Tele-presence Management Suite (TMS)

Take remote control of ongoing VTCs for additional customer support

Provide in person technical support when required

Resolve scheduling conflicts as they occur

Assist with recording of VTC sessions

Act as first responders (identify problems)

Provide remote support using VNC Viewer

Monitor live VTCs for audio/video issues

Schedule Joint Worldwide Intelligence Communications System (JWICS) VTCs using the JWICS scheduling system integrated with TMS for external Agencies

Assist customers with scheduling conflicts of NGA conference rooms and or VTCs on multiple networks

Perform new installations, implement upgrades, modify existing installations on multiple vendor models of collaboration endpoints

Desired Qualifications: AA/AS, 5+ years experience

Join Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.