Wait Staff - Casual Dining

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary

The Casual Dining Wait Staff member provides friendly, efficient service in pizzeria, fast-casual, and other informal dining settings. This role greets guests, explains menu options, takes and delivers accurate orders, processes payments, maintains clean and inviting service areas, and works with kitchen and front-of-house team members to create a positive guest experience.

Duties/Responsibilities

• •Greet guests promptly and provide friendly, efficient service throughout their visit.
• •Explain menu items, ingredients, daily features, available customizations, and beverage options.
• •Take accurate dine-in, counter, takeout, and pickup orders and enter them into the point-of-sale system.
• •Clearly communicate allergies, dietary restrictions, modifications, and special requests to the appropriate team members.
• •Serve or deliver food and beverages promptly and verify that orders are complete and accurate.
• •Monitor tables and guest areas, refill beverages, remove used items, and respond quickly to guest needs.
• •Prepare checks, process cash and electronic payments accurately, and follow cash-handling procedures.
• •Package takeout orders, confirm all items are included, and organize orders for guest or delivery-partner pickup.
• •Assist with basic food and beverage preparation, expo, running food, bussing tables, and other service tasks as assigned.
• •Maintain clean, sanitized, stocked, and organized dining, counter, beverage, and service areas.
• •Complete opening, closing, and side-work duties, including dining-room setup and restocking.
• •Follow food-safety, sanitation, workplace-safety, and responsible beverage-service requirements.
• •Verify identification and serve alcoholic beverages in accordance with applicable laws and company policy, when assigned.
• •Address guest questions and concerns promptly and involve a manager when appropriate.
• •Work cooperatively with kitchen, counter, host, service, and management team members during busy periods.
• •Participate in required training and workplace safety meetings.
• •Promote relevant events and services by providing guests with enthusiastic and accurate information.
• •Build positive working relationships with guests, coworkers, and management consistent with TRMF values.
• •Perform other related duties as assigned.

Supervisory Responsibilities - None

Requirements

Required Skills/Abilities

• •Friendly, clear verbal communication and strong guest-service skills.
• •Reliable, punctual, and ready for each scheduled shift.
• •Positive attitude and ability to work cooperatively in a team environment.
• •Ability to work efficiently, prioritize tasks, and remain composed in a fast-paced setting.
• •Strong attention to order accuracy, cleanliness, and guest needs.
• •Ability to learn menu items, point-of-sale procedures, and service standards.
• •Professional, clean, and neat appearance.
• •Ability to follow directions, procedures, and the restaurant uniform policy.

Required Education and Experience

• •Previous restaurant, food-service, retail, or customer-service experience is preferred but not required.
• •Experience with point-of-sale systems and cash handling is preferred.
• •Ability to learn menu ingredients, common allergens, food-safety practices, and restaurant procedures.
• •Must meet the minimum legal age required to serve alcoholic beverages when alcohol service is assigned.
• •Ability to communicate effectively in English; bilingual ability is a plus.

Work Environment

This position works in a casual or fast-casual restaurant environment that may include table, counter, takeout, and pickup service. The work is fast paced and includes frequent interaction with guests and coworkers. Evenings, weekends, and holidays are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• •Prolonged periods of standing and walking.
• •Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
• •While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to lift to 25 lbs. at times.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities.

Our Location

• •TRMF is in Medora, North Dakota, in the heart of the Badlands and near the entrance to Theodore Roosevelt National Park.
• •Located near the North Dakota and Montana border along Interstate 94, Medora offers convenient access to 110 square miles of rugged natural beauty, outdoor recreation, and regional attractions. Employees have opportunities to experience the surrounding Badlands through activities such as stargazing, biking along the Maah Daah Hey Trail, and exploring the Medora area.
• •The Life Skills Center serves as TRMF’s central hub of operations and provides a state-of-the-art campus designed to support employee work, learning, wellness, and community. The facility includes a dining room, fitness center, and designated spaces for music, studying, learning, prayer, reflection, and social connection.