Warehouse Administrator

What You Can Expect :

Shift Pattern: Monday to Friday, 14:00 - 22:00 (37.5 hours a week)

Key Responsibilities

• •Provide administrative support to warehouse operations, ensuring all paperwork and system records are accurate and up to date
• •Create, process, and file delivery notes, goods-in records, pick lists, and dispatch documentation
• •Maintain accurate records for inbound, outbound, and returned goods
• •Support shift managers and supervisors with daily operational reporting.
• •Update and maintain Warehouse Management System (WMS) data, including receipts, movements, adjustments, and despatches
• •Investigate and resolve stock discrepancies in line with agreed procedures
• •Assist with cycle counts and full stock takes, including reporting variances
• •Ensure data accuracy to meet customer and audit requirements
• •Act as a key point of contact operationally for customer queries relating to orders, stock, and deliveries, supporting the customer service team with responses
• •Provide timely and accurate information to customers in line with service level agreements (SLAs)
• •Escalate issues or risks that may impact service or accuracy.
• •Liaise with transport providers and internal planning teams to support booking, despatch, and delivery activities
• •Ensure all despatch documentation is completed accurately and on time
• •Support proof of delivery (POD) tracking and query resolution.
• •Ensure all documentation is completed in line with company procedures, customer requirements, and legal obligations
• •Support compliance with Health & Safety, and quality standards
• •Always maintain audit-ready records.

KPIs

• •Accuracy of system data and documentation
• •Timeliness of order and stock updates
• •Stock variance and investigation closure
• •Customer service responsiveness and quality

What You Bring:

Knowledge & Experience

Strong attention to detail and accuracy

Good organisational and time management skills

Ability to prioritise tasks in a fast-paced environment

Confident communicator, both written and verbal

Strong IT skills, including Microsoft Excel and warehouse systems

Problem-solving mindset with a proactive approach

Previous experience in a warehouse, logistics, or 3PL environment (preferred)

Understanding of warehouse processes including goods-in, picking, packing, and despatch

Experience using a Warehouse Management System (WMS) is highly desirable

Familiarity with KPIs, SLAs, and customer-focused operations

GCSEs (or equivalent) in English and Maths

Additional qualifications in logistics, administration, or supply chain (desirable).

Reliable and dependable

Team player with a flexible attitude

Calm under pressure

Professional and customer focused.