Warehouse Lead

WAREHOUSE LEAD

Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.

About the job

We are seeking a Warehouse Lead to serve as second-in-command to the Warehouse Manager. This is a working lead position: you will perform receiving, picking, and packing alongside the team while directing daily operations, assigning labor, resolving exceptions, and holding the floor to accuracy and throughput standards. You will act as site lead in the Warehouse Manager's absence and own second shift during peak season and major product launches.

You must be based in or willing to move to Los Angeles to be considered for this position.

Responsibilities

Shift Leadership & Supervision

Direct a team of 8–12 warehouse associates across receiving, picking, packing, and shipping

Set daily priorities against the open order queue — direct-to-consumer, retail transfer, and wholesale — and reallocate labor as volume shifts throughout the day

Serve as acting site lead when the Warehouse Manager is off-site, on PTO, or covering an alternate shift

Own second shift end-to-end during peak periods, including holiday, product drops, and collaboration launches

Communicate daily status, blockers, and staffing needs to the Warehouse Manager

Receiving & Inventory Control

Verify inbound vendor cartons against purchase orders and packing lists; identify and resolve count and SKU discrepancies before product is putaway

Direct putaway to correct bin locations and maintain location accuracy

Execute recurring cycle counts, investigate variances, and drive root-cause correction

Process inbound customer returns, inspect for resale condition, and restock

Order Fulfillment & Shipping

Maintain pick accuracy and pack quality standards appropriate to a premium apparel brand

Ensure daily carrier cutoffs are met and orders ship within stated service levels

Build and ship retail transfer orders to store locations on schedule

Troubleshoot fulfillment exceptions, including short-picks, backorders, and address failures

Team Development & Compliance

Train new associates on process, systems, and safety standards

Coach existing associates toward improved accuracy, speed, and cross-functional capability

Schedule and enforce California meal and rest breaks without exception, ensuring coverage never causes a missed or late break

Escalate attendance and performance concerns to the Warehouse Manager promptly and with documentation

Safety & Facility Standards

Enforce safety protocols governing material handling, ladders, and warehouse equipment

Maintain organized aisles, accurate bin labeling, and clean pack stations

Report all incidents and near-misses immediately

About you

Qualifications

5+ years of warehouse experience

2+ years in a warehouse lead, shift lead, or supervisor role with direct responsibility for the daily output of 5 or more associates

Hands-on proficiency with a warehouse management system (WMS), including receiving, picking, packing, cycle counting, and inventory adjustments

Availability to work second shift and extended hours during peak season

Clear written and verbal communication

High school diploma or equivalent

Characteristics

Strong sense of ownership and accountability

Highly organized with excellent attention to detail

Positive attitude and willingness to support the team wherever needed

Adaptable and comfortable working in a fast-paced environment

Motivated to learn and continuously improve processes

Preferred Qualifications

Direct ShipHero experience — this is our WMS and materially shortens ramp time

Experience launching a new warehouse, absorbing volume from a 3PL, or building fulfillment process where little existed

Apparel, footwear, or soft-goods background, including size and color SKU complexity and garment handling standards

Direct-to-consumer ecommerce fulfillment experience with same-day or next-day ship cutoffs

Bilingual English/Spanish

Working knowledge of parcel carriers (USPS, UPS) and shipping software

Experience supporting retail replenishment or inter-location transfers

Physical Requirements

Ability to lift and carry up to 50 lbs unassisted

Ability to stand, walk, bend, and reach for the duration of an 8-hour shift

Ability to work in a warehouse environment subject to seasonal temperature variation

Ability to safely operate ladders and standard material handling equipment

Compensation & Benefits

$26.00–$30.00 per hour , commensurate with experience

Shift differential for second shift

Overtime paid in accordance with California law

Medical, dental, and vision coverage

Paid time off and paid sick leave

Employee discount

Advancement path into warehouse management as the operation scales