Warehouse Manager

We are looking for a Warehouse Manager to own the day-to-day integrity, security, and control environment of M-KOPA’s warehouse and inbound/outbound logistics operations in Kenya.

This role offers the opportunity to be the site-level custodian of warehouse controls at one of Africa’s fastest-growing fintechs, owning everything from inventory discipline and customs compliance to people development and third-party relationships. You’ll enforce disciplined storage and inventory controls, keep imports and clearing activity compliant with customs and regulatory requirements, drive down obsolete and ageing stock, and build a capable, well-managed warehouse and logistics team. Working closely with Finance, the Head of Manufacturing, and cross-functional stakeholders, your decisions protect the organisation from compliance risk, stock loss, and operational inefficiency every single day.

About Us

We foster a culture where operational discipline meets continuous improvement. Our team values inventory accuracy, compliance rigor, and warehouse leadership that builds accountability into every process. You’ll be empowered to enforce controls, develop your team, and drive improvements that directly contribute to operational efficiency and business performance, working in a fast-paced environment where your standards determine how well the entire supply chain operates.

At M-KOPA, our warehouse isn’t just a storage facility—it’s a critical operational hub that keeps devices moving to millions of customers across Africa, and the controls you enforce protect the integrity of every transaction that flows through it.

In this role, you would be responsible for:

Warehouse Space & Racking Controls

Ensuring rented warehouse racks and paid storage space are used exclusively for items of value—finished goods, saleable inventory, and materials with recognised book value

Conducting periodic rack utilisation audits and reallocating or clearing any rented space holding non-qualifying items

Maintaining an accurate rack/bin-location map always reconciled against the WMS/ERP system

Marketing Merchandise Control

Ensuring every category of marketing merchandise held in the warehouse is covered by a signed Service Level Agreement (SLA) specifying the goods-in receiving process, required documentation, and maximum allowable storage period

Tracking merchandise against SLA storage limits and proactively flagging, escalating, and clearing any merchandise approaching or exceeding its maximum storage time

Declining to receive marketing merchandise where no valid SLA exists, escalating to management before accepting any exception

Inventory Ageing & Obsolescence Management

Collaborating with Finance to produce and publish a monthly Inventory Ageing Report, giving management full visibility of inventory at risk

Reviewing the ageing report monthly with Finance and relevant stakeholders to agree corrective actions and track them to closure

Fully implementing the company Disposal Policy, ensuring obsolete, damaged, or written-off items are continually identified and disposed of within policy timelines with complete documentation and approvals

Maintaining a disposal register/tracker and reporting disposal volumes, values, and ageing trends to management monthly

Imports & Logistics Compliance

Coordinating inbound logistics with clearing agents, customs authorities, and government bodies to ensure smooth, compliant, and timely clearance of goods across borders

Ensuring all import documentation (bills of lading, customs declarations, duty remission paperwork, permits) is accurate, complete, and audit-ready

Executing duty remission and applicable customs schemes accurately, monitoring compliance conditions on an ongoing basis to protect the organisation from retrospective duty claims or penalties

Escalating any compliance risk, customs query, or regulatory exposure to management and Finance/Legal without delay

Establishing and enforcing standards for outbound logistics to ensure timely, accurate, and properly documented delivery of products

Inventory & Warehouse Operations

Enforcing day-to-day inventory management practices (goods-in, put-away, picking, cycle counts, stock reconciliation) that ensure accuracy, transparency, and audit-readiness of stock records

Leading root-cause investigation and corrective action on stock discrepancies, shrinkage, or unexplained variances

Driving continuous improvement in warehouse processes to reduce cost, error rates, and turnaround time without compromising control

3rd Party Relations Management

Ensuring 3rd party SLAs—including courier services and order processing—are adhered to fully without compromise

Ensuring warehouse-related 3rd party contracts and agreements are renewed and updated on time

Ensuring all claims to 3rd parties are lodged accurately and on time

Regularly verifying that billing done by 3rd parties for warehouse and logistics functions is accurate and timely

People Management

Training, coaching, and professionally developing all warehouse and logistics staff including Warehouse/Inventory Officers, Reverse Logistics Officers, Imports & Logistics Officers, and casual/contract staff

Setting clear performance objectives, conducting regular performance reviews, and managing underperformance fairly and promptly

Building a culture of accountability, integrity, and continuous improvement within the warehouse and logistics team

Planning shift and resource coverage to always ensure adequate supervision and segregation of duties

Health, Safety & Compliance

Ensuring all warehouse and logistics activities comply with health and safety regulations and company policies

Ensuring the warehouse passes internal and external audits (finance, health & safety, customs) with no material findings

Owning and closing out audit action points within agreed timelines

This is a managerial role (Job Band C2) based in Nairobi, Kenya, within the Warehouse & Logistics department. If successful, you would be reporting to the Head of Manufacturing. Your direct reports include Warehouse Officers, Reverse Logistics Officers, and Imports & Logistics Officers.

Your application should demonstrate:

Required Education & Experience

Bachelor’s degree ( B.Com/BSc ) in Supply Chain Management, Logistics, Business Administration, or a related field

5–8 years of progressive experience in warehouse, logistics, or supply chain management

At least 2 years in a supervisory or managerial role

Demonstrated experience in inventory controls, customs clearance, duty remission schemes, and cross-border logistics

Required Skills

Strong knowledge of customs regulations, clearing procedures, and duty remission schemes, with ability to liaise effectively with clearing agents, customs authorities, and government bodies

Demonstrated ability to enforce inventory and warehouse controls including racking discipline, SLA management, ageing analysis, and disposal policy execution

Good understanding of finance procedures for stock valuation, ageing reporting, and disposal sign-off

Excellent organisational and planning skills with strong attention to detail and accuracy

Strong problem-solving, analytical, and numerical skills

High proficiency in spreadsheet and data processing tools including Excel and Dynamics 365

Strong leadership and people-management skills with a track record of developing and managing teams professionally

Exceptional work ethic and integrity — you enforce controls even when it’s inconvenient

Self-motivated with ability to prioritise and manage competing deadlines in a fast-paced environment

Preferred Skills & Qualifications

Working knowledge of duty remission and customs bonded warehousing schemes within East Africa

Experience operating an ERP/WMS platform (e.g., Microsoft Dynamics 365, SAP, or similar)

Familiarity with Lean, 5S, or continuous