WATCH/JEWELRY SPECIALIST-ONBOARD SHOPS

Watch Specialist

Reports to: Shop Manager

Job Description:

· Promotes a variety of watches and timepieces to guests.

· Provides advice to guests relating to the onboard watch product range.

· Meets and exceeds sales target objectives consistently through expert and proven consultative selling skills.

· Ensures that presentation of products is visually appealing and merchandised in a manner that maximizes sales.

· Informs guests of special offers, new products and promotions.

· Assist guests to find the goods and products they are looking for.

· Handles guests’ complaints and queries.

· Processes payments.

· Ensures items are correctly priced and keeps the shop layout attractive and tidy, in line with the direction of the Shop manager and Heinemann guidelines.

· Conduct cycle counts, SKU checks and inventory preparation.

· Monitors stock levels and properly replenishes in a timely manner.

· Be accountable for ensuring that there is an optimal supply of products and recommend additional inventory when necessary; especially of products that have been identified as “best sellers”.

· Assists with stock control and inventory management, including receiving and storing the delivery of large amounts of stock, with an emphasis on asset protection.

· Reports discrepancies and problems to the supervisor.

· Keeps the store tidy and clean, this includes hovering and mopping.

· Keeps up to date with special promotions and putting up displays.

· Maintains responsibility for the organization of the shop and storage areas, as it relates to shop cleanliness and organization.

· Prepares to multitask and take on additional duties as needed (including vessel safety duties).

Profile:

· Fluent in English, oral and written. Ability to speak multiple languages preferred, but not required.

· High School graduation certificate.

· At least 2 years’ experience in the Watch Specialist position in a fast pace retail environment.

· Previous shipboard retail experience highly preferred.

· Strong customer service, communication and negotiation skills.

· Knowledge of products and inventory techniques.

· Ability to stand for extended periods of time and move boxes weighing up to 50lbs.

Length of contract:

6 Months on/ 2 Months off