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ING

WB Client Services – Account Manager/ Connectivity Expert – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 month

Luxembourg (Siège Lux House)

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hirly's read of this role

Role family
Sales
Seniority
Executive
Country
LU
Work mode
On-site / unstated
First seen by hirly
2 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Description

WB Client Services – Account Manager/ Connectivity Expert (m/f) – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 months

ING Luxembourg - Wholesale Banking Client Services are looking for an Account Manager/ Connectivity Expert (m/f).

As an Account Manager/ Connectivity Expert (m/f), your main tasks will be to :

Manage a portfolio of clients in collaboration with the Relationship Managers

Manage the connectivity channels of the clients (set-up and maintenance) of tools as such as Swfit, IBP, Ebics, …

Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)

Follow-up and monitoring of the transactions of our clients (KYT)

Ensure a smooth and safe management of clients’ data

Build a strong collaboration within the team and other departments to serve the clients’ needs

Respect and improvement of the processes

Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc

Your profile:

Competencies / Behaviour:

Good team spirit

  • Risk Management oriented
  • High level of communication
  • Commercial skills
  • Good administrative organization
  • Autonomy and proactivity

Adaptability

Solution-oriented

Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint

Good knowledge in KYC (Know Your Customer)

Knowledge in E-banking tools and connectivity

Experience:

  • Studies in Economics/ Banking or Customer Service
  • A first experience in the banking sector or Customer Service will be considered as an asset

Languages:

Fluency in French and in English is mandatory

Original posting on ING's site ↗

Listed on hirly, a job board. hirly is not the employer: ING is hiring for this role.

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