Web Content Specialist

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Office of Public Affairs, located in Washington, DC.

Duties

This position is located within the Office of Public Affairs (OPA), United States Customs and Border Protection (CBP), Department of Homeland Security (DHS). The Web Content Specialist manages the web content on CBP.gov, including reviewing and posting new content, coordinating development updates and implementing web standards and best practices. This position starts at a salary of $121,785.00 (GS-13, Step 1) to $158,322.00 (GS-13, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Typical duties include: Providing editorial and technical oversight for website publication requests; identifying and resolving content, accessibility, and technical issues; recommending improvements to website usability; and compiling website performance information. Managing the full website-content lifecycle using a content management system, including creating, editing, reviewing, publishing, archiving, and removing content; ensuring content meets established publishing, plain-language, branding, and accessibility requirements; and training content contributors. Coordinating website-content and product-development activities with information technology staff; documenting and prioritizing website requirements, tracking technical issues, and supporting website enhancements involving content organization and user experience. Developing and maintaining web publishing documentation, training materials, and standards; preparing recurring communications that provide content contributors with guidance, website performance information, updates, and reference resources.

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Using a content management system to create, edit, review, publish, organize, and maintain public-facing website content. Reviewing web content for accuracy, readability, branding, accessibility, formatting, broken links, and compliance with established web publishing requirements. Coordinating with web developers, content owners, and other stakeholders to document website requirements, report and track technical issues, and support website updates or improvements. Analyzing website traffic, search results, and user feedback to identify content or usability issues and recommend improvements to web content and navigation. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 11/09/2026. In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered eligible under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described within this announcement. In addition, you must submit the supporting documents listed under the Required Documents section of this job announcement.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.