Bitsinglassca

Web Platform Support Lead

Pune, Maharashtra

hirly Pro

Get in front of the people hiring at Bitsinglassca

Reach the hiring manager at Bitsinglassca on LinkedIn, from your own account
hirly applies to this job for you, with unlimited applications
A resume and cover letter written for this job, unlimited
The hiring manager and recruiter at Bitsinglassca, with contact details

Get Pro for this job →

$49 a month · ₹1,999 for 30 days in India · cancel any time

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.8M live jobs from 210,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority: Lead / management
Country: IN
Work mode: On-site / unstated
First seen by hirly: 1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Title: Web Platform Support Lead

Location : Pune / Mohali / Hyderabad

Department : Web Platform Team

Direct Manager : Web Platform Owner

Job Summary:

Mission of Web Platform Support Lead is to strive for service and process excellence for all support matters within Web Platform Team and thus contribute strategical and tactical targets to enhance Group's digital vision and business communication strategy.

Responsibilities:

Lead a team of Web Platform Support Specialists, which consists of motivating, developing and appraising subordinate employees, planning support operations, recruiting and training new members and managing the team on daily basis.

Assure required level of service quality through guidelines and KPIs.

Facilitate trainings and webinars to increase digital knowledge for all stakeholders.

Resolve escalations reported by various stakeholders served.

Contribute to ad-hoc projects and improvements initiatives internally within the Team, but also towards.

Own the support processes (Incident, Request and Knowledge management) including its tools.

Qualifications:

3-5 years of experience in digital area, customer service or helpdesk.

Proven experience in managing a team and leadership skills.

Excellent command of written and spoken English.

Good verbal and written communication skills.

Computer literacy, familiarity of Microsoft Office apps.

University degree in related field or equivalent gained through working experience.

Personality requirements:

Strongly customer oriented, service and business minded.

Eagerness to learn new things and technologies, curious mindset.

Ability to adapt to changing priorities, well-organised and systematic.

Pro-active & result driven approach.

Ability to present for various audiences, share knowledge.

Process oriented, enthusiasm for constant process improvements, ability to execute.

Ability to work in multi-cultural environment.

Ability to take responsibility and ownership.

Original posting on Bitsinglassca's site ↗

Listed on hirly, a job board. hirly is not the employer: Bitsinglassca is hiring for this role.

Browse similar roles

Jobs in Pune

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job