Website Maintenance Specialist

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Job Title Website Maintenance Specialist

Location Remote

Time Zone US Time Zones (EST–CST overlap required)

Role Overview We are seeking a detail-focused Website Maintenance Specialist to manage ongoing updates and quality assurance across a large portfolio of WordPress sites. This is a full-time role built for someone who takes pride in clean execution, thorough testing, and clear communication. You will work inside a structured ticketing system, handling everything from content edits to minor technical builds while maintaining a consistently high bar for quality.

Key Responsibilities

Process a daily queue of client website requests through a ticketing system, including content updates, design adjustments, and new landing pages

Execute WordPress changes spanning custom CSS/HTML, template edits, and basic-to-intermediate PHP and JavaScript

Conduct rigorous self-QA on every task: verify across browsers and devices, test all forms, links, menus, and interactive elements

Write professional client-facing update summaries for internal review before delivery

Work closely with developers and account managers to align on scope, requirements, and priorities

Identify patterns in recurring issues and surface recommendations for process or template improvements

Keep all sites secure, organized, and adhering to development best practices

Required Qualifications

Solid WordPress development background with hands-on experience in themes, plugins, child themes, and custom post types

Proficiency in HTML5, CSS3, and working knowledge of PHP and JavaScript

Experience with leading page builders (Elementor, WPBakery, Divi, Gutenberg) and the ability to customize beyond their defaults

Track record of managing multiple live client sites simultaneously

Meticulous attention to detail and a self-QA mindset before every handoff

Professional written and spoken English with the ability to communicate clearly to non-technical stakeholders

Must have prior remote work experience, be fluent with remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.

Preferred Qualifications

Agency or multi-client environment experience

SEO knowledge applied within WordPress

Experience with site speed and performance optimization

Comfort using Git for version control

Tools & Technology

WordPress (themes, child themes, plugins, custom post types)

HTML5, CSS3, PHP, JavaScript

Page builders: Elementor, WPBakery, Divi, Gutenberg

Google Workspace

Slack, Zoom, and other remote collaboration tools

Ticketing / project management systems

Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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