Wellness Associate/Delivery Driver - Full Time (Marina)

TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.

TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla.

Wellness Associates/Delivery Drivers are responsible for executing that same high level of customer service and compassionate care outside our dispensary walls as our retail staff provide within our stores. Delivery Team Members must love navigating the busy streets of the Berkeley Area while representing The Apothecarium in a professional manner.

Essential Job Duties and Responsibilities

● Drive and deliver products from The Apothecarium to customers in the Bay Area

● Obey all local, state and federal traffic and driving laws

● Adhere to routing guidelines and parameters to deliver according to schedule

● Address and resolve customer complaints; escalate service issues in an expedient manner

● Obtain payment for product by accepting cash or debit cards

● Assist in opening and closing delivery order processing areas daily

● Process, package and label orders in preparation for delivery

● Maintain delivery manifests and required Bureau of Cannabis Control documentation

● Provide excellent customer service

● Maintain accurate delivery documentation

● Assist with the cleaning, maintenance, and upkeep of delivery dispatch location

● Maintain iOS devices and other necessary hardware

● Communicate professionally and regularly with dispatch location Team Members and Delivery Manager

● Facilitate communication to our delivery members via iOS devices

● Maintain strict confidentiality with customer information

Basic Qualifications

● Prior delivery experience (1 year)

● Prior customer service experience (1 year)

● Must be at least 21 years old

● Valid California Driver’s License and clean driving record

● Working delivery automobile with insurance and valid registration

● Must be able to pass a criminal background check

● Must be authorized to live and work in the U.S

Preferred Qualifications

● Previous delivery experience in SF highly desirable

● Experience working in the cannabis industry highly desirable

● Experience working in retail & customer service experience highly desirable

Experience working in the health & wellness industry highly desirable