Wellness Manager

Wellness Manager

What We Do

YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 -24.

We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness.

We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal opportunity employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit.

What You Will Do

Reporting to the Chief Programs Officer, the Wellness Manager provides strategic and operational leadership for YESS’ Wellness department, overseeing Youth Recovery, Counselling, Diversion & Outreach, Transition & Follow-Up, and Medical Support services.

This role is accountable for ensuring services are delivered with excellence, consistency, and measurable impact. The Wellness Manager leads and supports a multidisciplinary team, including the Wellness Counsellor & Youth Engagement Navigator, Youth Diversion & Outreach Liaison, and Youth Transition & Follow-Up Support Liaison; ensuring integrated, high-quality, and youth-centered service delivery across the continuum of care.

The Wellness Manager also leads the coordination and growth of YESS’ medical support program, including the recruitment, onboarding, scheduling, and retention of volunteer physicians and health partners. This ensures youth have timely and equitable access to medical care, wellness resources, and community-based health services that support stabilization, recovery, and long-term well-being.

Hours of Work: Full-Time, onsite, 40 hours per week

Key Responsibilities

Program Leadership & Service Excellence

Provide leadership, direction, and accountability for Wellness, Diversion, Outreach, Transition, and Follow-Up services

Ensure all services are delivered in a trauma-informed, youth-centered, culturally responsive, and recovery-oriented manner

Monitor service quality, program flow, and outcomes across all Wellness-related roles

Ensure clear pathways from Safety & Stabilization into Wellness, Diversion, Transition, and Follow-Up services

Identify service gaps and implement improvements to strengthen youth outcomes

Staff Supervision, Coaching & Accountability

Supervise and support the following roles:

Wellness Counsellor & Youth Engagement Navigator

Youth Diversion & Outreach Liaison

Youth Transition & Follow-Up Support Liaison

Provide regular supervision, coaching, feedback, and performance support

Set clear expectations for documentation, service delivery, youth engagement, and follow-up

Support staff development, reflective practice, and trauma-informed approaches

Ensure staff are working collaboratively rather than in silos

Medical Program Coordination

Lead the coordination of YESS’ medical support program

Recruit, acquire, coordinate, and maintain volunteer physicians and health professionals

Schedule and confirm physician/clinic availability, youth appointments, follow-ups, and referrals

Coordinate access to medical services such as primary care, sexual health, dental, women’s health, Indigenous health supports, and community health resources

Ensure examination rooms, supplies, records, and clinic logistics are prepared and maintained

Monitor medical supplies and coordinate ordering as required

Support medical documentation, EMR/records processes, correspondence, and confidentiality requirements

Collaborate with Facilities, Health & Safety, HR, and leadership on medical safety protocols and clinic readiness

Wellness Counselling & Youth Engagement Oversight

Ensure youth receive timely access to wellness assessments, counselling, recovery supports, and engagement programming

Monitor the quality of one-on-one support, group facilitation, recovery meetings, and youth engagement activities

Ensure youth are connected to internal and external mental health, addiction, cultural, recreational, and wellness supports

Support the use of arts, culture, recreation, and structured programming as engagement tools

Ensure participation, referrals, outcomes, and progress are tracked consistently

Diversion, Outreach & Prevention Oversight

Ensure proactive outreach and diversion services are delivered in schools, libraries, community spaces, neighbourhood hubs, and high-risk areas

Support partnerships with schools, EPS, libraries, agencies, recreation providers, arts organizations, and youth-serving systems

Ensure diversion programming connects youth to early supports before shelter, justice, or crisis system involvement

Monitor outreach data, referral outcomes, and partnership activity

Transition & Follow-Up Oversight

Ensure youth are supported with housing stabilization, financial empowerment, benefits navigation, employment readiness, and post-transition follow-up

Monitor caseloads, service plans, follow-up timelines, and documentation

Ensure youth leaving shelter remain connected to supports that reduce return to crisis services

Support partnerships related to landlords, housing programs, employment, furniture, food, clothing, and community resources

Volunteer & Community Partnership Development

Build and maintain partnerships with physicians, clinics, health providers, community agencies, schools, cultural supports, and recreation providers

Develop a strong volunteer physician and wellness-provider network

Create clear onboarding, scheduling, confidentiality, and service expectations for medical and wellness volunteers

Ensure partnerships expand youth access to care without duplicating internal services

Data, Reporting & Continuous Improvement

Track wellness, diversion, transition, medical, and engagement outcomes

Review participation, referral, follow-up, and service utilization data

Prepare reports for leadership, funders, and evaluation purposes

Use data to improve services, identify gaps, and strengthen program quality

Ensure documentation is accurate, timely, and aligned with organizational standards

Other Duties as Assigned

Key Outcomes

High-quality delivery and increased youth access of Wellness, Diversion, Outreach, Transition, Employment and Housing services

Improved access to medical care through volunteer physicians and health partnerships

Stronger transition pathways from crisis to stability and independence

Reduced service duplication and clearer role accountability

Improved documentation, reporting, and outcome tracking

Stronger partnerships and increased service access for youth

Increased youth engagement in wellness, recovery, arts, recreation, and community programming

• Core Competencies & Expectations
• These core competencies outline the key behaviors, values, and expectations that guide how employees contribute to the YESS’s mission and work effectively with others.

Demonstrate integrity by acting with honesty, fairness, respect, and maintaining confidentiality in all interactions.

Communicate effectively through active listening, clear messaging, and respectful, transparent dialogue with team members and stakeholders.

Deliver results by meeting performance expectations, taking initiative to solve problems, and supporting team success.

Provide service excellence by responding professionally and compassionately to the needs of youth, partners, and colleagues.

Apply strong problem-solving and judgment to assess situations, identify solutions, and seek support when needed.

Foster teamwork by collaborating effectively, contributing positivel