Workforce Manager

Description

SERVICE PHILOSOPHY

Pueblo Diversified Industries (“PDI”) is a Colorado Nonprofit Corporation with a mission to create pathways of opportunity where people with diverse abilities thrive through informed choices, meaningful education and employment, premier residential services, and dynamic social experiences.

Pueblo Diversified Industries is an Equal Opportunity Employer.

POSITION SUMMARY

The Workforce Manager leads the human and daily-work side of PDI Operations so employee assignments, customer commitments, staffing capacity, and day-to-day job completion are coordinated, documented, and scalable. This position complements the Senior Director’s systems leadership and the Warehouse Manager’s execution leadership; it does not replace either role.

Requirements

WORKFORCE PLANNING AND EMPLOYEE SUPERVISION

Plan staffing coverage and daily work assignments based on contract demand, employee capabilities, deadlines, and available resources.

Set clear expectations, coach and evaluate assigned employees, address attendance and performance issues promptly, and coordinate formal personnel action with HR.

Keep Paylocity workforce records, timekeeping reviews, schedule inputs, and approval workflows accurate within assigned permissions and deadlines.

Ensure employee onboarding, role-specific training, and accessible support needed for successful participation in Operations are coordinated.

Monitor labor availability, productivity and job completion; identify shortages or barriers early and propose practical solutions

CLIENTS, CONTRACTS, AND GROWTH

Own routine client communication on workforce capacity, job status, service issues, and expected completion; promptly escalate pricing, contract changes, and material delivery risks.

Translate incoming work and customer priorities into clear assignments in coordination with Brian and Ed.

Identify and develop qualified business opportunities and customer relationships, collaborating with Ed on cost models, feasibility, capacity, and implementation of new projects.

Track commitments, follow through on unresolved client issues, and provide concise status updates to leadership.

COMPLIANCE AND WORKFORCE RECORDS

Coordinate departmental Department of Labor and AbilityOne-related workforce documentation, time and labor records, and required reporting with designated compliance and HR personnel; protect confidential information.

Apply established safety, quality, and employment procedures in daily supervision; immediately report hazards, incidents, and compliance concerns.

Maintain reliable documentation of coaching, evaluations, staffing decisions, attendance exceptions, and required training through approved systems

WORKING BOUNDARIES

Operations Director: Operational systems and planning

Owns operational systems, the ISO/quality framework, and new-project systems.

Owns pricing, forecasts, financial planning, and purchase orders.

Warehouse Manager: Warehouse execution and supervision

Owns warehouse execution, shipping, inventory control, and fulfillment records.

Directly supervises Mary and Jessica.

Workforce Manager: Coordination and reporting boundaries

Coordinates assignments and priorities with Brian. The Workforce Manager does not supervise Brian or his direct reports unless PDI formally changes the reporting lines.

MEASURE OF SUCCESS

Work is adequately staffed and completed to committed schedules.

Customer updates are timely, accurate, and documented.

Timekeeping, evaluations, workforce records, and required reporting are accurate and on time.

Performance, safety, or staffing concerns are elevated before they become recurring failures.

New contract opportunities are evaluated with realistic labor capacity and cross-functional input.

QUALIFICATIONS

Education: High school diploma or GED required. Associate degree in business administration, operations management, human resources, or a related field preferred.

Work Experience: Minimum of three (3) years of experience in workforce management, production supervision, operations, shipping, or a related field.

Supervisory Experience: Minimum of two (2) years of experience supervising employees, coordinating work assignments, or leading a team.

Workforce Scheduling: Demonstrated ability to develop and manage employee schedules, allocate staffing resources, and adjust assignments based on operational demands.

Production Management: Experience monitoring production goals, employee productivity, quality standards, and operational performance.

Communication: Strong verbal and written communication skills, including the ability to communicate expectations, provide feedback, and address employee performance concerns.

Technology: Proficiency in Microsoft Office applications, including Excel, and the ability to utilize workforce scheduling, timekeeping, and production tracking systems.

Problem-Solving: Demonstrated ability to resolve staffing shortages, identify operational inefficiencies, and implement solutions to maintain productivity.

Compliance: Working knowledge of employee timekeeping, attendance management, workplace safety, and applicable employment policies.

Physical Requirements: Ability to work in a production environment and perform duties requiring regular walking, standing, lifting and interaction with employees across operational work areas.

PREFERRED QUALIFICATIONS

Experience in a manufacturing, production, distribution, or contract services environment.

Experience supporting employees with intellectual and developmental disabilities (IDD) or working in a mission-driven nonprofit organization.

Experience with workforce planning, labor forecasting, and productivity reporting.

Experience coordinating with Human Resources, Quality Assurance, and Maintenance departments.

Authority and coordination

This position is accountable for its assigned results, but does not independently change PDI policy, approve unbudgeted spending, change employment terms, or override the authority of HR, Finance, or executive leadership. Work must comply with applicable contracts, safety requirements, privacy standards, and PDI procedures.

Position expectations

The employee is expected to communicate openly, keep records current, proactively resolve issues, escalate risks promptly, and perform other related duties consistent with the role and operational needs. This description is not an employment contract and may be revised as PDI evolves.

Employment and Driving Requirements

Must be at least 21 years old.

Must successfully complete required pre-employment background and drug screenings.

Must comply with PDI’s random drug-testing requirements during employment.

Must maintain a current, valid driver’s license and an acceptable driving record.

Must agree to a motor vehicle record check and meet PDI’s automobile insurance requirements.

Must maintain continuous automobile insurance that meets PDI’s required coverage limits.

Physical Requirements and Work Environment

This position involves office, production, and warehouse duties. Essential functions include standing, walking, bending, lifting, moving materials, and safely operating assigned vehicles and equipment, with or without reasonable accommodation.

Occasional local travel within a 100-mile radius may be required. Travel and operational needs may result in schedule changes or overtime.

Benefits

Medical, dental, and vision insurance

Paid time off and paid holidays

Retirement savings options

Employee Assistance Program (EAP)

Professional development opportunities

A supportive, mission-driven work environment

Join Our Team

Bring your leadership, organization, and commitment to quality to a role where your work supports meaningful opportunities for others. Applicants selected for an interview will be contacted by a hiring manager or front desk staff member. Please monitor your messages and respond promptly. When re