Workforce Operations Manager

Wokrforce Operations Manager

Location: Tijuana or Guadalajara (In-Office)

Employment Type: Full-Time | Leadership Role

Role Summary

We are seeking a highly analytical and execution-focused Data Operations Coordinator to own the company’s operational performance through data, KPIs, and cross-functional visibility.

This role sits at the center of the business—connecting intake, case management, compliance, and leadership—ensuring that decisions are driven by accurate reporting, clear metrics, and continuous operational improvement.

You will not just report data— you will own it, challenge it, and use it to drive performance across teams.

Core Responsibilities

KPI Ownership & Business Visibility

Define, track, and standardize KPIs across Intake, Case Management, and Compliance

Build a single source of truth for performance metrics

Identify gaps, inconsistencies, and data integrity issues

Translate data into clear business insights and actions

Reporting & Dashboards

Build and maintain dashboards (daily, weekly, monthly)

Automate reporting wherever possible (SQL, Zapier, etc.)

Present insights to leadership with clear recommendations (not just numbers)

Cross-Team Operational Alignment

Work directly with team leads to ensure KPIs are understood and actionable

Run performance review cadences (weekly KPI reviews, monthly deep dives)

Push accountability across teams using data

Data-Driven Process Improvement

Identify bottlenecks using data

Recommend and implement improvements

Track impact post-implementation

Data Integrity & System Optimization

Ensure clean, reliable data across platforms like Filevine and LeadDocket

Audit workflows and system usage

Improve tracking structures (fields, tags, stages, etc.)

Bonus & Performance Audits

Validate bonus calculations against KPI outputs

Identify discrepancies and risks

Ensure fairness and accuracy in performance tracking

Hiring Requirements

Must-Have

6-8 years in operations, data analytics, or business ops

Strong experience building dashboards & tracking KPIs

Advanced Excel/Sheets + working knowledge of SQL

Experience working cross-functionally with multiple teams

Proven ability to turn data into decisions and actions