SyncUp

Workforce Planning Executive - Dadar/Lower Parel

Mumbai, Maharashtra, India

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hirly's read of this role

Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 26 Oct 2026

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the posting

Job Title: Workforce Management Specialist Role & Responsibilities Strategic Forecasting & Modeling: Serve as a subject matter expert in contact center demand forecasting. Own the end-to-end forecasting lifecycle for multi-channel contact volume, Average Handle Time (AHT), and total workload. Apply advanced statistical methods (time-series, regression, Erlang modeling) to account for seasonality, product launches, billing cycles, and marketing campaigns. Develop robust scenario-planning variati…

Original posting on SyncUp's site ↗

Listed on hirly, a job board. hirly is not the employer: SyncUp is hiring for this role.

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