Workplace Ambassador - Part Time

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Title

• Facilities Coordinator - Workplace Ambassador
• (Part Time - Sydney CBD & Parramatta)

Business unit

CRE Workplace

Reporting to

Senior Workplace Ambassador

Overview

The Workplace Ambassador builds community by connecting our people with solutions across our Sydney offices. They foster togetherness, empower our staff, and provide friendly and responsive resolutions to everyday office operations.

This pivotal role focuses on the technical, financial, and hard services of workplace operations including facilities management, budgeting, HSSE, occupancy planning, logistics, workplace AV/technology, and process development.

This is a roving, multi-site, part-time position supporting offices in Sydney CBD and Parramatta with excellent service delivery.

Direct reports

N/A

Duties & responsibilities

What this job involves:

Client/Stakeholder Support

Provide premium customer service to staff and clients

Being a go to expert in the functioning of supported offices

Attending regular catch ups with EA’s and stakeholders to support Sydney Ambassador team and Senior Workplace Manager

Responding to incoming enquiries in a timely manner

Concierge services when required

Manage room set up and assist in facilitating events

Procurement & Vendor Support

Manage contractors onsite to ensure they perform to required standards (including inspection of vendors’ works)

Assist in the procurement of vendors and services as required

Onboarding new vendors into finance system

Build strong relationships with contractors and account managers.

Identifying opportunities to streamline processes and consolidate vendors where possible.

Finance Support

Processing all incoming invoices before the financial cutoff date

Consistently checking on work orders and following up with vendors to ensure SLA compliance

Maintaining awareness and compliance keeping within budget

Identifying and explaining variances in the budget to regional finance managers

Identifying opportunities for saving and tracking

Correcting any identified accounting errors

Act as an SME for financial processes within JLL CRE.

Assist with training and onboarding of new workplace team members on financial requirements.

Facilities Management

Perform workplace inspections and proactively monitor office to identify and address any issues and place signage to alert any malfunction

Raise work orders for reactive maintenance and ensure work is completed timely to JLL standards

Address staff concerns in a timely manner

Maintain high attention to detail, ensuring our offices are kept to the highest possible level for our clients and staff

Health & Safety

Conduct regular audits to ensure safety procedures are being followed

Identify potential safety risks

Serve as a first aider and/or emergency warden.

Participate in disaster recovery and business continuity plans as required

Follow established escalation procedures and incident reporting procedures

Ensure visitors are signed in for compliance tracking

Other

Navigate ambiguity and solve complex problems effectively

Apply analytical and quantitative approaches to problem solving

Employ holistic approaches and focus on long term solutions

Achieve Key Performance Indicators based on work order and financial tracking

Travel between Sydney CBD and Parramatta offices

Perform other tasks consistent with the Workplace Ambassador role

Ideal Experience

The ideal candidate will have extensive experience in property/facilities management, hospitality, hotel management, or luxury corporate concierge services. They will demonstrate strong administrative, communication, and problem-solving skills, with proven experience in continuous improvement initiatives.

The ideal candidate presents a professional and friendly corporate image to clients, remains calm when managing multiple priorities, and has working knowledge of occupational safety requirements.

Other Personal Characteristics

Strong proven problem-solving skills

Ability to effectively work in a fast-paced environment

Self-motivated; confident & energetic

Flexible – able to adapt to rapidly changing situations

Goal-oriented – able to focus on meeting all performance targets

Strong communicator – good presentation skills and possesses strong verbal & written communication skills

Exhibits honesty & trustworthiness

Location:

On-site –Parramatta, NSW, Sydney, NSW

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.