Workplace Experience Ambassador (m/f/d)

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Be the face of our workplace and create memorable experiences every day. As our Workplace Experience Ambassador, you're more than just reception – you're the heart of our location, combining exceptional service with smart facility operations.

Your Responsibilities

Visitor Experience & Front Desk:

• •Professional welcome and support for employees, clients, and visitors as first point of contact
• •Management of calls, emails, access control, visitor badges, and front desk services
• •Coordination of deliveries, luggage handling, and lost and found
• •Personalized visitor experience based on awareness of on-site events

Meeting & Event Coordination:

• •Setup and preparation of meeting and event spaces according to guidelines
• •Maintenance of booking systems (Outlook, SharePoint, Conference Room Finder)
• •Monitoring of room environments including equipment, signage, and consumables
• •Timely response to meeting and event requests

Facility Management Support:

• •Coordination with service providers and booking of maintenance work
• •Processing of trouble tickets and administrative tasks
• •Regular site inspections and support for space audits
• •Daily collaboration with security and vendors
• •Work flexibly in different settings as part of a the team

Health & Safety:

• •Identification and reporting of safety risks
• •Maintenance of AED devices and first aid equipment
• •Role as evacuation and fire safety officer (training provided)

Your Profile

Required:

• •Completed commercial apprenticeship or comparable qualification
• •Professional experience in reception, hospitality, customer service, or facility management
• •Strong service orientation and excellent communication skills
• •Proficiency in MS Office and digital tools
• •High organizational skills with ability to manage multiple priorities
• •Team player with professional, friendly demeanor
• •Fluent German and English language skills (written and spoken)
• •Familiarity with booking and ticketing systems

Location:

On-site –Berlin, DEU

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.