Workplace Experience Associate

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

With our proven track record of success, we are excited to expand our operations to Germany. As a startup operation in this new market, we offer a unique opportunity for innovative and driven individuals to make a significant impact. Join us at the forefront of establishing the PSA brand in Europe and enjoy the benefits of working in a startup environment backed by the stability and resources of a successful US business.

Collectors ist führender Entwickler innovativer Technologien und bietet Sammlern weltweit Dienstleistungen mit zusätzlichen Nutzen. Wir bewerten, authentifizieren, lagern und verkaufen Millionen von Sammlerstücken, die Rekorde brechen. Dabei modernisieren und digitalisieren wir unsere Prozesse kontinuierlich, um Sammler bei der Ausübung ihrer Leidenschaften zu unterstützen. Wir sind stets auf der Suche nach talentierten Mitarbeitern für unser wachsendes Team.

Unser Angebot umfasst Sammelkarten, Autogramme, Comics, Münzen, Videospiele, Veranstaltungstickets und Erinnerungsstücke. Zu unseren Tochtergesellschaften gehören PSA, PCGS, Beckett, SGC und Card Ladder.

Seit unserer Gründung im Jahr 1986 haben wir Millionen von Artikeln bewertet und authentifiziert. Wir beschäftigen mehr als 3000 Mitarbeiter in unserem Hauptsitz in Santa Ana, Kalifornien, und in unseren Büros in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Kanada, Mexiko, Deutschland, das Vereinigte Königreich und Frankreich.

Aufgrund unserer nachweislichen Erfolgsbilanz freuen wir uns, unsere Geschäftstätigkeit auf Deutschland auszuweiten. Als junges Unternehmen in diesem neuen Markt bieten wir innovativen und engagierten Menschen die einzigartige Chance, einen entscheidenden Beitrag zu leisten. Werde Teil unseres Teams und gestalte die Zukunft der Marke PSA in Europa mit. Profitiere von den Vorteilen eines dynamischen Startup-Umfelds mit der Stabilität und den Ressourcen eines erfolgreichen US-Unternehmens.

We're looking for a Workplace Experience Associate to work with our small but tactical team and support a new office, including external visitors and guests. In this role you will own the reception experience by greeting all employees and guests, answering phone calls and directing to the appropriate party, receiving and sorting mail and delivering an overall white glove experience.

You will report to the Director, Real Estate/Facilities Management and work from our European Headquarter in Frankfurt am Main .

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

Greet visitors and assist with the check in & check out process, print badges and notify hosts in a timely manner

Ensure the reception area, break area, conference rooms and supply stations are tidy and fully stocked

Answer and direct external phone calls with a high level of customer service and professionalism

Receive and sort mail and arrange employee pickup

Order office supplies in alignment with budgets and brand standards

First to respond to all Workplace and Facilities incoming tickets

Support Executive Assistants and Executives with onsite coordination to include but not limited to: Booking conference rooms, coordinating offices or desks for use while onsite and ensuring the space has been cleaned prior to visit, ordering food / snacks when applicable

Support vendors with access to the office and ensure they follow Collectors’ security protocols

Own team initiatives to include but not limited to; birthday and anniversary celebrations, biannual team building outings, holiday recognition events and game night and trade night events

Manage and audit Workplace created SOP’s

Complete clerical and administrative tasks within the office to support daily operations

Work with the Concierge team to assist customers with pick-up and drop-off submissions

Assist with special projects for the Workplace Team

Who You Are:

Strong customer service skills with a white glove experience mindset

Detail oriented, professional and a collaborative team player

Ability to work in a fast-moving environment, often multitasking several priorities

Strong administrative, organizational, and analytical skills

Strong interpersonal, verbal, and written communication skills

Strong decision making skills with the ability to prioritize

Intermediate Google Docs, Google Sheets, and Google Slides experience is a plus

Ability to work cross functionally between teams and departments

You’re a hands-on, can-do team player who thrives in a collaborative environment and eager to learn

Able to work comfortably independently but also work within a team

Physical Requirements:

Computer Use : Typing, mouse work, and sitting and looking at a computer potentially for long periods of time

Hand Use : Regular hand use for various tasks

Hearing Requirements: Ability to hear alarms, signals, and verbal instructions

Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds

Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently

Sitting or Standing : Ability to sit or stand for extended periods of time

Pay Transparency Statement:

The gross annual salary range for this position is €41,714 to €55,167. Placement within the range is based on objective, gender-neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation.

Entgelttransparenz

Die Bruttojahresvergütung für diese Position liegt zwischen €41.714 und €55.167. Die Einordnung innerhalb dieser Spanne erfolgt auf Grundlage objektiver, geschlechtsneutraler Kriterien wie einschlägiger Berufserfahrung, Qualifikation und Verantwortungsumfang. Zusätzlich kann diese Position für Bonuszahlungen oder andere variable Vergütungsbestandteile in Frage kommen.

Diversity Statement:

Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).

Diversity und Chancengleichheit

Collectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).

Diversity Statement:

Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).

Diversity und Chancengleichheit:

Collectors Universe ist ein Arbeitgeber der Chancengleichheit. Wir begrüßen Bewerbungen von allen qualifizierten Kandidat*innen, unabhängig von ethnischer Herkunft, Geschlecht, Religion oder Weltanschauung, Behinderung, Alter oder sexueller Orientierung (m/w/d).

Reasons To Join Us:

The opportunity to be a part of our Germany operation and to make a meaningful im