WTW Specialist

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Specialist

Department: General

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

Our Specialists are key leaders on the store floor, supporting the General Manager in delivering the most innovative and best quality products across all categories at a competitive price. In this role, you'll supervise the team, manage inventory, work with vendors, and ensure the department runs smoothly and looks its best every day.

If you are a motivated, organized leader who takes pride in a well-run store and loves delivering an exceptional customer experience, we'd love to have you on our team.

What You'll Do

No two days are exactly the same, but here's what you can expect:

Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one

Supervise and assign work for the evening and part-time crew and train new employees

Stock, rotate, and face product on shelves and review out-of-stocks, ad items, and back stock

Order merchandise as directed by the department head and control inventory

Monitor sales regularly and make sales suggestions and ideas to the General Manager

Meet with vendors to obtain point-of-purchase materials and other sales-enhancing items

Price items for displays and review price tags, updating signage as needed

Handle and resolve customer issues with care and professionalism

Unload trucks and ensure product is stocked in the appropriate area

Clean display cases and monitor maintenance of equipment and floors

Assume management duties in the absence of the Department Manager

Instruct, assign, and review the work of Cashiers and all Associates, maintaining standards and coordinating activities

Practice proper sanitation procedures and maintain a clean, organized work area at all times

Assist in other areas of the store as needed and take on special projects as assigned

Adhere to all Hy-Vee policies and store guidelines

Report to work when scheduled and on time

Your Skills

Follow written, verbal, or diagrammatic instructions with attention to detail

Perform arithmetic calculations involving fractions, decimals, and percentages

File, post, and organize materials; copy data accurately between records; and gather basic information through interviews

Guide and direct team members clearly and provide basic direction with confidence

Work effectively as part of a team in a fast-paced retail environment

Reporting Relationships

Accountable and Reports to: General Manager

Direct Reports: Cashiers; All Associates

Education and Experience

High school diploma or equivalent experience required

Six months or less of related work experience preferred

Physical Requirements

Frequently stand and walk throughout a shift in sales, food service, or delivery areas

Where applicable to the role: ability to safely use sharp knives and blades for food preparation

Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment

Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards

Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

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Working Environment

This is a fast-paced role in a retail store environment where you will be on your feet throughout your shift. You will have continuous exposure to noise, temperature extremes, and dampness, with frequent exposure to equipment movement hazards and cleaning chemicals or solvents, and occasional potential for electrical hazards. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.