Sporty Group
ZA Operations Associate- Night Shift
Cape Town
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hirly's read of this role
- Seniority
- Mid level
- Country
- ZA
- Work mode
- On-site / unstated
- First seen by hirly
- 3 Oct 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
About the role
As an Operations Support, you will be responsible for developing reports to optimize fraud detection and operational efficiency, maintaining and improving internal SOPs, tools and knowledge base, and monitoring payment systems and PSPs (Grafana, Slack) for real time alerts. This will be a night shift role hours from 23:00pm - 07:00am and hybrid located at our Cape Town office.
What you'll be doing
Handling day-to-day backend operations including query resolution, content management and escalations
Monitoring and managing Customer Service operations
Analyse Customer Service processes and help identify areas of performance or process improvements
Handling level 2/3 escalations providing support to our Customer Service team by analysing data and customer history
Escalations to the Product, Technology, Trading and Payment teams as required
To reconcile online payment transactions and monitor the success rate from downstream service providers
To check potential fraud activities to mitigate the risk in online transactions, and escalate issues promptly if needed
To execute daily & monthly payment review and provide reports if needed
Website content management including banners, comments filtering, promotion landing pages, website content
Handle customer queries via Social Media, Web Chat, E-mail and Calls
What you'll bring
Fluency in English
Strong Excel/Google Spreadsheet skills
Current or previous experience in the iGaming/Sports betting industry
1+ years of Level 2 Support or Payment/Tech specialist in gaming and an interest in sports is preferred
Detail-oriented
Analytics-driven
Should be able to work on flexible shifts, including possibly working on public holidays and weekends
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
We are committed to maintaining a fair, secure and authentic recruitment process. Applications submitted using false, misleading or fraudulent information, including impersonated or fake profiles, will not be considered. Where reasonably necessary to protect the integrity and security of our recruitment process, we may verify a candidate’s identity and/or the accuracy of information provided during the recruitment process. Any such checks will be carried out in a proportionate and appropriate manner and in accordance with applicable data protection and employment laws.
Listed on hirly, a job board. hirly is not the employer: Sporty Group is hiring for this role.
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