📢 Actively Seeking! Experienced Retail Security Dispatcher🎉

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

📢 Actively Seeking! Experienced Retail Security Dispatcher🎉

$19.00/Hourly

Ideal candidates will have previous experience as a 911 Dispatcher, Security Operation Center Analyst, and Customer Service Representative/Specialist roles are highly welcomed.

Must be able to work assigned shifts, including evenings, weekends, or holidays as needed.

The Security Dispatcher plays a critical role in maintaining the safety and security of a large retail mall environment. This position is responsible for monitoring security systems, coordinating field officers, and serving as the communication hub for all security-related activity.

Must have a current valid Wisconsin Security License. Be able and willing to conduct extended foot patrols of the district area up to and including six hours. Must have a clean driving record. Prior security, dispatch, or call‑center experience preferred.

Responsibilities:

Monitor CCTV cameras, access control systems, alarms, and radio traffic to identify and respond to security incidents

Dispatch security officers to calls for service, emergencies, and routine patrols across the property

Maintain clear, professional communication with officers, mall management, tenants, and emergency services

Communicate and pass on all pertinent information to fellow team members, other safety teams, and the client

Document all incidents, officer activity, and relevant observations in real-time using security software

Track officer locations, break schedules, and shift coverage to ensure proper staffing and response readiness

Assist with lost-and-found reports, customer assistance calls, and general mall inquiries

Support emergency response procedures, including evacuations, medical incidents, and law enforcement coordination

Provide excellent customer service while maintaining a calm, authoritative demeanor during high-pressure situations

Other duties to be determined by management

Qualifications:

Must be at least 21 years of age or older

High school degree or equivalent

Valid state driver’s license

Valid Wisconsin Guard License

Prior security, dispatch, or call‑center experience preferred

Strong verbal communication skills and ability to multitask in a fast-paced environment

Proficiency with computers, security software, and radio communication systems

Ability to remain composed and make quick decisions during emergencies

High attention to detail and accurate documentation skills

Professional, reliable, and able to work independently and as part of a team

Minimum of one year of customer service experience

Minimum of one year of security experience

Must be able to pass pre-employment screening (background and drug test)

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