Agency Response Coordinator

Posting Close Date

Applicants must submit their completed application by 10-19-2026 at 11:59 p.m. MST

Application and Special Instructions

** This is an open/continuous recruitment and will remain open until all positions (2) have been filled. **

To be considered for this position, all applicants must submit an updated chronological resume along with a cover letter that describes how their prior experience relates to the role. Applications submitted without a cover letter will be considered incomplete and will not be given further consideration.

The initial review of resumes will be conducted on November 11, 2026. A second review will take place on December 1, 2026, and will continue biweekly thereafter until both positions have been filled.

• Pre-Employment Requirements
• •Applicants must be at least 18 years of age.
• •A background check and fingerprinting will be required as part of the pre-
• employment process.

ABOUT THIS JOB

Position Specific Summary

The Agency Response Coordinator (ARC) is an administrative and operational coordination position responsible for supporting the effective management of PSCD operations and the regional public-safety system served by the Department. The ARC serves as a senior liaison between PSCD, field agencies, Department leadership, and regional public-safety partners.

The ARC's primary responsibility is to evaluate operational conditions, identify emerging issues, provide consultation and recommendations to leadership and agency representatives, and independently implement or coordinate appropriate courses of action within established authority . The position requires substantial discretion and independent judgment when addressing matters that may affect PSCD operations, interagency coordination, resource utilization, communications, public safety, and continuity of service.

The ARC operates independently within established Department policies, procedures, and delegated authority. The position is expected to analyze complex operational circumstances, evaluate alternative courses of action, resolve significant operational issues, coordinate resources, interpret and implement operational practices, and provide expert consultation to PSCD leadership and partner agencies.

The ARC also supports the continuous improvement of PSCD and regional public-safety operations through operational assessments, after-action reviews, strategic initiatives, interagency coordination, and development of recommendations affecting Department policies, procedures, and operating practices.

Working conditions:

Department operates 24/7, 365 days per year and individuals in this position will be expected to work a Pitman-style schedule.

Duties and Responsibilities

Administrative and Operational Management

· Analyze real-time and emerging operational conditions and independently

determine appropriate courses of action within delegated authority.

· Provide consultation and expert operational advice to PSCD leadership,

supervisors, field agencies, and regional public-safety partners regarding

complex operational matters.

· Evaluate operational practices, identify deficiencies or emerging risks, and

develop recommendations to improve efficiency, effectiveness, service

delivery, and interagency coordination.

· Interpret and implement PSCD policies, procedures, operational practices,

and emergency-management principles within assigned areas of

responsibility.

· Conduct major operational assignments and special projects on behalf of

PSCD leadership that affect Department operations or regional public-safety

services.

· Investigate and resolve significant operational issues involving multiple

agencies, disciplines, jurisdictions, or Department functions.

· Exercise independent judgment when determining appropriate operational

responses to unusual, complex, or rapidly developing circumstances.

· Recommend modifications to policies, procedures, resource allocation,

operational practices, and interagency processes based on operational

analysis and identified needs.

· Represent PSCD in operational meetings, planning groups, committees,

exercises, and interagency initiatives as assigned.

Regional Coordination and Agency Relations

· Serve as a senior PSCD liaison to agencies and organizations dispatched or

supported by PSCD.

· Develop and maintain professional working relationships with fire, law

enforcement, emergency management, healthcare, municipal, county, state,

and other public-safety partners.

· Facilitate resolution of significant operational and interagency issues that

cannot be effectively resolved through routine operational channels.

· Evaluate competing operational needs and facilitate coordinated solutions

while maintaining appropriate agency authority and jurisdiction.

· Provide consultation to partner agencies regarding PSCD processes,

communications capabilities, emergency-management coordination, and

regional operational practices.

· Identify opportunities to improve regional interoperability, information

sharing, resource coordination, and continuity of service.

Strategic Programs and Continuous Improvement

· Lead or participate in departmental initiatives involving operational

improvement, regional coordination, emergency management,

communications, technology, and public-safety system modernization.

· Conduct operational assessments and identify opportunities for process

improvement.

· Lead or facilitate After Action Reviews (AARs), operational debriefings,

lessons-learned processes, and corrective-action planning.

· Analyze information obtained through incidents, exercises, AARs,

stakeholder feedback, and operational observations to develop

recommendations for Department leadership.

· Develop and present findings, recommendations, and implementation

strategies to management and partner agencies.

· Monitor implementation of approved corrective actions and evaluate their

effectiveness.

· Participate in long- and short-term operational planning and contribute to

the development of departmental objectives and performance measures.

Emergency and High-Impact Incident Coordination

· Provide administrative and operational coordination during significant

incidents, planned events, emergencies, and periods of elevated operational

demand.

· Assess incident-related operational impacts and provide recommendations

to PSCD leadership regarding staffing, communications, resource

coordination, interagency support, and continuity of operations.

· Coordinate with the PSCD Emergency Operations Center (EOC), Community

Safety Awareness and Response Center (CSARC), Emergency Management,

and other Department programs when assigned.

· Support the implementation of emergency-management, continuity-of-

operations, and incident-management practices.

· Serve as a designated PSCD representative during exercises, activations,

and regional emergency-management activities.

· Evaluate operational information from multiple sources and determine when

issues require escalation, additional coordination, or leadership intervention.

Policy, Procedure, and Organizational Development

· Review existing policies and procedures and recommend changes based on

operational experience, regulatory requirements, lessons learned, and

recognized best practices.

· Develop or contribute to standard operating procedures, operational

guidelines, training recommendations, and interagency agreements.

· Identify gaps between existing practices and organizational objectives and

develop recommendations to address those gaps.

· Participate in organizational planning and implementation of new programs,

technologies, and operational initiatives.

· Provide feedback to management regarding operational risks,

organizational needs, resource requirements, and opportunities for

improvement.

· Maintain appropriate documentation of significant operational issues,

recommendations, corrective actions, and pro