Application Business Architect - Legion

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About the Job

Legion Architect / SME: Looking for a senior WFM architect (10+ yrs UKG WFM & Min 1+ yr in Legion) to lead own end-to-end application support, drive operational excellence, and act as the functional and technical expert for the Legion platform

The role involves leading production support & operations primarily USA Market but also play a consultative role for other Markets, Guide business teams on best practices and configuration improvements .

Key Processes being Legion forecasting, scheduling, timekeeping, labor compliance, and integrations. US Labor compliance knowledge is must.

Responsibilities include:

Leadership & Governance

• •Proven experience in leading AMS teams
• •Lead L2/L3 AMS support team for Legion WFM.
• •Act as the primary SME and escalation point for all critical issues.
• •Define and enforce support processes, SLAs, KPIs, and governance frameworks.
• •Drive continuous service improvement and automation initiatives.
• •Coordinate with vendor (Legion) for product issues and escalations.
• •Must have Large multi‑country WFM experience, with good stakeholder communication skills.

Application Support

• •Lead & Provide L2/L3 support for Legion WFM application.
• •Lead resolution of major incidents and production issues within SLA timelines.
• •Conduct deep root cause analysis (RCA), implement permanent fixes and implement preventive measures.
• •Provide executive-level reporting on system performance, incidents, and improvements.

Workforce Management Operations

• •Support scheduling, forecasting, labor optimization, and time-tracking modules in Legion.
• •Assist business users with configuration, workforce rules, and schedule adjustments.
• •Handle employee data, shift patterns, and workforce analytics issues.
• •Guiding testing, deployment, and stabilization

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