Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

• Summary:
• As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves working diligently to ensure smooth operation and reliability of these systems, collaborating with different teams to maintain service quality and support business continuity. You will engage in problem-solving activities that require attention to detail and a proactive approach to identifying potential challenges before they impact operations.

• Roles & Responsibilities:
• - Expected to perform independently and become an SME.
• - Required active participation/contribution in team discussions.
• - Contribute in providing solutions to work related problems.
• - Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
• - Document findings and solutions clearly to support knowledge sharing within the team.
• - Continuously update technical knowledge and skills to stay current with evolving technologies.
• - Assist in the development and improvement of support processes to enhance efficiency and effectiveness.

• Professional & Technical Skills:
• - Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement.
• - Additional Good To Have Skills: Experience with Developer Ecosystem.
• - Strong analytical skills to diagnose and resolve technical issues effectively.
• - Ability to work with multiple software components and understand their interactions within a business environment.
• - Excellent communication skills to articulate technical information clearly to diverse audiences.
• - Familiarity with tools and techniques for monitoring and maintaining system health and performance.

• Additional Information:
• - The candidate should have minimum 1 year of experience in Platform Partner Ecosystem Enablement.
• - This position is based at our Manila office.

Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.