Macintosh Support Engineer

Role Description

Package and distribute of Packages and Security Patches/Hotfixes via JAMF Pro

Prepare and deliver JAMF Pro SLA and saturation reports for internal management.

Maintain and improve documentation relating to the JSS administration processes and procedures

Maintaining healthy JAMF Pro environment by purging managed systems that are no longer connecting to the server

Configures Extension Attributes to dynamically administer managed devices

Creates Scripts used within JAMF Pro that is used for deployment

Configure JAMF Pro Policies to be advertised to users and for security patch deployments

Communicates via phone, instant messenger, or email and troubleshoots utilizing remote control utilities, and other diagnostic tools.

Applies understanding and knowledge of information systems products and services to assist users.

Install software and follow ETLA guidelines in place.

Work on projects and assist other teams with providing advanced desktop troubleshooting in collaboration to identify, analyze and resolve complex environment issues.

Identifies, investigates, and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.

Demonstrate commitment to high quality customer service.

Follow ITIL procedures for incident and request fulfillment management.

Perform duties and task as per assigned.

Role Requirements

Must be amenable to a rotating schedule, including graveyard shifts, and a hybrid work setup based in the Mall of Asia Business Complex.

5+ years of hands-on experience in managing and supporting Mac OS X versions 11 – 15.7

Must be knowledgeable with current Apple hardware (iMacs, Mac Pro, Mac Mini, MacBook, MacBook Pro, Apple TV, iPods, etc.) and/or any popular Mac software.

Demonstrated ability to secure Mac configuration.

Extensive experience in integrating Mac into a Windows Active Directory environment.

Extensive experience in imaging and thin-provision Mac Systems.

Extensive knowledge and experience using JAMF Pro, JAMF Pro Cloud and any Mac Deployment Tools

Extensive Mac application packaging experience.

Advance experience working with programming languages such as bash and python is a plus

Advance knowledge in securing Mac OS X using File Vault 2 tool.

Knowledge and experience utilizing a ticket tracking system such as Service-Now or any equivalent ticket tracking system.

Able to work evenings or weekends as per needed basis.

Knowledgeable using virtual application such as VMWare Fusion or any equivalent virtual application tool.

Basic Apple Certification is strongly preferred.

JAMF certification is a plus.