Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

• Summary:
• In this role, you will work with developers directly by providing consultation to improve their apps. To excel in this role, you must have a keen eye on usability, design and gameplay, as well as expertise in cross-device optimization and monetization best practices. You will work closely with cross-functional teams within Google on day-to-day execution, as well as provide insights to improve internal processes and operations related to partner support.

• Roles & Responsibilities:
• - Review developer’s apps and games across multiple device form-factors and locales based on established internal and external quality and performance criteria, policies, tools and processes.
• - Identify improvements pertaining to app/game quality, functionality, as well as compliance to Android platform requirements and Google Play Store policies.
• - Perform content review of apps and games, optimizing for user market experience.
• - Compose and communicate detailed feedback to developers and provide follow up and support. If applicable, identify, reproduce, and file internal bugs to appropriate owners.
• - Escalate policy issues as required.

• Required Qualifications:
• - BS degree or equivalent practical experience, degree in CS, Eng, and/or UX Design preferred.
• - 2+ years of relevant work experience expected.
• - Experience with developing and/or testing mobile Android apps and games running across multiple device form factors and providing technical and editorial feedback.
• - Strong technical and business communication skills.
• - Fluent in both written and spoken English and local language as required by location.
• - Ability to work cross-functionally on day-to-day execution with teams based around the globe, as well as provide insights to improve business processes related to internal and partner support.
• - Self-motivated, meticulous and detail-oriented.

• Preferred Qualifications:
• - Excellent understanding of mobile UX design, ability to articulate use-cases and user interaction, and applying design skills to optimize.
• - Hands-on experience with quality testing and performance analysis tools for mobile, such as Android Vitals or other tools.
• - Prior experience in customer/partner support or relationship management.
• - Prior testing experience in identifying, reproducing, diagnosing and reporting bugs.
• - Development experience and working knowledge of one or more programming/scripting languages, such as Java, JavaScript etc.
• - Working understanding of typical mobile app business models, such as ads, IAP, premium, freemium, subscriptions.

• Technical/Functional Skill Set:
• - Customer Service and/or Partner Relations background, preferably in a technical environment.
• - Familiarity with Google internal tools, e.g. Salesforce, Playhub, PLX, QASA.
• - Basic data analysis skill set
• Minimum 1 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.