Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

• Summary:
• As an Application Support Engineer, you will spend your day investigating and resolving issues across various components of essential business systems. Your role involves careful analysis and troubleshooting to ensure smooth operation and minimal disruption. You will collaborate with different teams to maintain system stability and contribute to continuous improvement efforts, ensuring that business processes are supported effectively and efficiently.

• Roles & Responsibilities:
• - Expected to perform independently and become an SME.
• - Required active participation/contribution in team discussions.
• - Contribute in providing solutions to work related problems.
• - Collaborate with cross-functional teams to gather information and diagnose system issues.
• - Document findings and resolutions clearly to support knowledge sharing and future troubleshooting.
• - Monitor system performance and proactively identify potential areas of concern.
• - Assist in the implementation of updates and patches to maintain system integrity.
• - Support continuous improvement initiatives by suggesting enhancements based on observed system behavior.

• Professional & Technical Skills:
• - Required Skill: Expert proficiency in Jakarta EE.
• - Additional Good To Have Skills: Experience with Java Standard Edition, Spring Boot.
• - Strong understanding of enterprise application architecture and middleware technologies.
• - Experience with debugging and troubleshooting complex software systems.
• - Familiarity with application lifecycle management and deployment processes.
• - Ability to analyze logs and system metrics to identify root causes of issues.

• System Analyst
• Responsibilities:
• - Gather and analyze user requirements and translate them into application specifications
• - Analyze, design, test implement, and maintain application systems or web-based applications

• Requirements:
• - At least 5 years of experience in systems analysis, design (include database design), development, implementation, and quality assurance
• - Good communication, project management, strong anlytical, problem-solving skills

• Analyst Programmer
• Responsibilities:
• - Gather and analyze user requirements and translate them into application
• - Design, develop, test, implement, and maintain application systems or web-based applications

• Requirements:
• - At least 3 years of experience in application development, programming, and systems support
• - Good communication, strong anlytical, problem-solving skills
• Minimum 2 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.