Appointment Scheduler (Full-Time)

Description

A Healthcare Career That Leaves Room for Your Life

Want to work in healthcare without the nights, weekends, and holiday schedules that often come with working in a hospital?

At Gastroenterology Associates of the Piedmont (GAP) , our Appointment Schedulers enjoy a Monday–Friday schedule, no nights, no weekends, and paid holidays. You can build a rewarding healthcare career while still having evenings, weekends, and holidays for the things that matter most to you.

As a private specialty medical practice, GAP offers a professional, team-oriented environment where your work directly impacts our patients and providers. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd like to hear from you.

Requirements

What You'll Do

As an Appointment Scheduler , you'll be an important point of contact for our patients and help ensure they receive the right appointment with the right provider.

Your responsibilities will include:

• •Schedule, reschedule, and cancel patient appointments.
• •Manage a high volume of patient telephone calls and scheduling requests.
• •Accurately enter and maintain appointment information in our electronic scheduling system.
• •Provide patients with clear information about appointment dates, times, locations, and instructions.
• •Deliver professional, compassionate customer service—even when patients are frustrated, anxious, or upset.
• •Work with providers, clinical staff, and administrative team members to resolve scheduling issues.
• •Maintain patient confidentiality and comply with HIPAA requirements.
• •Follow GAP policies and procedures related to patient information, cybersecurity, safety, and compliance.

What We're Looking For

Required:

• •High school diploma or GED.
• •At least 1 year of experience in appointment scheduling, customer service, call center operations, medical office administration, or a similar customer-facing role.
• •Strong communication and customer service skills.
• •Good computer and data-entry skills.
• •Strong organization and attention to detail.
• •Ability to remain professional and compassionate in a busy environment.

Preferred:

• •Previous scheduling experience in a medical practice, physician office, specialty clinic, or outpatient healthcare setting .
• •Experience using an EHR, EMR, or medical practice-management system .
• •Familiarity with medical terminology and HIPAA.
• •Experience handling a high volume of patient telephone calls.