Assistant Manager - Operations

Company:

Mercer

Description:

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager/ Senior Manager – Tech Consulting & Assessments

This role is responsible for leading Mercer | Mettl’s coding question and coding simulator capabilities across backend, frontend, database, and full-stack domains. The role owns the design, quality, and evolution of coding problems and simulators, provides technical consulting support in client engagements, and works closely with cross-functional teams (Research, Product, Sales, Engineering) to translate requirements into scalable, future-ready solutions. The role also manages, and mentors’ team are involved in coding content and solution delivery.

Experience: 10-12 Years

Location: Gurugram, Haryana

We will count on you to:

1. Manage and mentor the team involved in coding content and solution delivery.

2. Lead end-to-end delivery of technical questions (based on coding simulators) for hiring, L&D and other use cases.

3. Define and enforce content governance: coding item bank standards, review cycles, difficulty calibration, version control and tagging for role/competency mapping.

4. Demonstrate a good understanding of the existing coding simulators and any other new simulators that may be built in future – the architecture, grading logic, scoring rubric where custom scoring logic must be created.

5. Drive product-requirement definition for simulators (runtime environments, language support, test harnesses, performance metrics).

6. Research and prototype innovative assessment approaches (such as GenAI-enabled evaluation, secure coding assessments, live coding experiences, auto-grading improvements and so on).

7. Act as the primary technical consultant on client engagements: elicit needs, map skills to assessment design, propose solutions, run demos, and handle technical escalations.

8. Ensure cross-functional alignment with research, product, engineering and sales.

9. Manage project timelines, resource planning, SLAs and stakeholder communications.

What you need to have:

1. 10–13 years’ experience in technical assessments or tech consulting or product or engineering roles.

2. Solid understanding of core technical skills across backend, frontend, database and full stack concepts.

3. Direct experience with coding simulators or online judge environments: sandbox execution, runner infrastructure, language support, time/memory limits, and secure containerization.

4. Prior experience leading and mentoring a coding/content engineering team (technical guidance, code reviews, hiring, performance).

5. Proven client-facing consulting experience — requirement gathering, solution design, client presentations and stakeholder management; ability to present technical solutions to non technical stakeholders.

6. Excellent written and verbal communication skills.

7. Ability to translate technical detail for business stakeholders.

8. Strong prioritization and delivery focus; ability to manage multiple client projects concurrently.

9. Based in or willing to relocate to Gurgaon; willing to travel for client engagements.

Good to have:

1. Experience with GenAI evaluation approaches (LLM-based code review, code-similarity detection), secure coding/cybersecurity assessments.

2. Familiarity with proctoring systems, anti-cheat technologies and test security audits.

3. Experience in product management or working closely with product engineering teams.

4. Hands-on with multiple programming languages and stacks (examples: Java, Python, JavaScript/TypeScript, SQL; exposure to frameworks and cloud services).

What makes you stand out:

Excellent verbal and written communication skills, comfortable interfacing with business users

Good troubleshooting and technical skills

Able to work independently

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer , a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com , or follow on LinkedIn and X .

Mercer Assessments business, one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the world’s largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan—we are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

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