Assistant Service Manager - Willmar

ASSISTANT SERVICE MANAGER

Willmar

Responsibilities

Meets and greets customers at the counter and takes customer phone calls

Asks questions to determine work needed and to prospect for additional work on the machine

Records and clearly relays details and information to Service Manager and technicians

Quotes service work and repairs

Contacts and updates customers with ongoing repair status and cost estimates

Schedules pickups and deliveries

Assigns diagnostic and repair jobs on customer equipment according to technician skills and knowledge

Assigns, schedules, and tracks re-conditioning of used equipment

Works with the Sales Department to manage internal work orders

Assigns, schedules, and tracks set-up of new equipment

Tracks and schedules PIPS

Improves technician efficiencies by keeping them on task and coaching

Provides diagnostic assistance for technicians

Assists technicians in looking up parts and pre-orders parts for upcoming jobs

Supervises technicians for complete and thorough work order documentation on diagnostics and repairs performed, parts used, and time worked

Helps retrieve and stage equipment for service or repairs

Schedules trucks for DOT inspections, maintains permits, manages individual truck binders, and maintains vehicle inspection logs in each truck

Covers for Service Manager as needed

Maintains shop cleanliness and ensures technicians keep work areas tidy

Maintains condition of vehicles, inventory, tools, and equipment

Keeps shop tools organized

Performs other duties as assigned by manager

Dealership Standards

Maintains a clean work area and performs work in a neat and orderly fashion

Maintains a tidy, professional personal appearance

Reports to work on time

Employs good time-management skills and can work independently

Demonstrates good work ethic

Communicates effectively one-on-one and in groups

Maintains positive, professional working relationships dealership wide

Works cooperatively with co-workers and management

Exhibits a constant commitment to customer service, promoting the dealership to customers

Follows all safety rules and regulations in performing work assignments

Completes required training

Maintains current knowledge of John Deere and competitive products

Experience & Qualifications

One or more years’ experience or technical college degree or certification preferred

Experience managing technicians in a shop setting

Experience with repair, service, and maintenance

Experience with mechanical, electrical, and hydraulic systems

Experience operating vehicles, tools, and equipment

Experience with basic computer functions

Experience using Service Center or other computer based diagnostic tools preferred

Able to lift, bend, and carry

Valid driver’s license with an insurable driving record required

CDL preferred

This job description is meant to provide a general overview of the expected tasks for this position. It is not an exhaustive list of all the current responsibilities associated with the position. Additional tasks will be added as needed and at the discretion of the dealership.

Haug Implement Co. offers a competitive wage and benefit package including:

Paid Time Off with Paid Holidays

Paid Individual Health Insurance with Optional Dental

Health Savings Accounts

401k with Company Match

Company Paid Life Insurance

Workwear Clothing and Optional Laundering

Prescription Protective Eyewear

Employee Discount

Haug Implement Co. provides an estimated base pay range. The actual starting pay offer will account for our overall wage and benefit package, applicant experience, training, skill, and internal equity among our existing employees. This is a salaried position with a potential hiring offer range of $65,000-80,000 annually, based on factors listed above.