Western Union
Associate, AML Compliance_157220
LTU - Vilnius
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hirly's read of this role
- Seniority
- Mid level
- Country
- LT
- Work mode
- On-site / unstated
- First seen by hirly
- 27 Sept 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
Job Summary
Responsible for providing technical support for Customers, Agents and/or Services Associates performing complex duties with a high level of technical/business knowledge. Work will be a mix of both on-line and off-line duties and will be specific to one of the following functions: Government Sanctions Interdictions (GSI), Agent Victim Fraud (AVF), or Know Your Customer (KYC). Responsibilities related to GSI are day to day transaction management, information verification, conducting investigations and servicing inquires received over the phone or email. Will perform inbound and outbound phone interviews with customers, educating and raising awareness about consumers, Agents and/or Services Associates. Responsibilities related to AVF are utilize all available tools and analyze relevant information in order to identify if fraud was committed against a WU location. Will deliver customer support in relation to identification process by handling the information inquires and handling complaints. Responsibilities related to KYC are being responsible for identifying how Western Union services are being used by our frequent customers. Will perform investigations on customer’s transactional history, interviews customers over the phone/e-mail or other off-line applications and makes a
decision whether Western Union services can be used further.
Essential Job Functions
100% - Investigate information related to Western Union, customers or service agents
100% - Use of tools to assist in investigations and reporting
100% - Providing customer service
WU Competencies
Individual Contributor or People Manager: Individual contributor
Leadership: Novice
Management and Planning: Novice
Business Impact: Advanced
Customer Focus: Advanced
WU WAY Leader Model
Enterprise Mindset: Align, collaborate, advocate
Lean-Agile Leader: Nimble, better, disciplined
Innovation Enabler: Involve, evolve, reimagine
Passion for Customers: Anticipate, respond, integrate
Talent Cultivator: Envision, grow, empower
Experience and Qualifications
0 years of experience required (ability to commit to 4-6 weeks of training required)
High School degree required
Proficiency in English language mandatory
Skill Area
Technical Skills: Ability to learn computer systems quickly
Soft Skills: Advanced Verbal, written and listening skills
Analytical, reactive and attention to detail- intermediate to advanced
Multi-tasking – intermediate to advanced
Estimated Job Posting End Date:
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
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