Associate, Operations Reporting

Job Title:

Associate, Operations Reporting

Job Description

The Associate, Operations Reporting position is primarily responsible for the daily production of reports, special report inquiries, and related distribution. This position analyzes existing projects, provides consultation on reporting decisions, and assists in building processes as well as developing improved reports.

Essential Functions/Core Responsibilities

Produce ad hoc reports, trending data, and respond to client inquiries

Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities

Coordinate the implementation of reporting processes

Develop new reports/graphs, production schedules, and additions/deletions from existing reports

Utilize new data sources for report development

Communicate with project managers to understand client report needs

Produce and verify daily electronic reports using reporting tools

Distribute reports to internal and external clients via e-mail and electronic feeds

Maintain existing reports as well as monthly and year-to-date summaries

Develop trending reports on a request basis

Candidate Profile

Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred

Experience with call center business and computer support systems preferred

Knowledge of database technology, including Oracle or familiarity with SQL

Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

Demonstrated knowledge of reporting solutions

Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies

Strong communication skills, both written and verbal

Proficient in Microsoft Office

Self-starter, sense of urgency, and works well under pressure.

Strong attention to detail.

Sense of professionalism and ability to develop relationships.

Career Framework Role

Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Bonifacio Global City - Bonifacio One Technology Tower

Language Requirements:

Time Type:

Full time