Smile Brands India

Associate Technical Support Analyst

Bangalore, Karnataka, India

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: IN
Work mode: On-site / unstated
First seen by hirly: 21 Oct 2026

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the posting

Job Summary: Under the direction of the GCC IT Leader, the Service Desk Agent serves as the first point of contact for end-user technology support. This position provides Level 1 troubleshooting and resolution for hardware, software, network, telephony, and access-related issues while ensuring timely documentation, effective communication, and adherence to established service levels. The Service Desk Agent I plays a critical role in delivering positive customer experience and maintaining operat…

Original posting on Smile Brands India's site ↗

Listed on hirly, a job board. hirly is not the employer: Smile Brands India is hiring for this role.

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