Automotive Service Advisor/Writer

Company Overview

The Premier Collection believes that its people are its most important assets. The Premier Collection was founded on 4 business principles: Integrity, Fair & Competitive Pricing, Excellence in Service and Respect for the Individual. We work as a team, best utilizing our individual talents and skills to reach a common goal. Our teammates are empowered and trained to be leaders within our organization. The automotive industry is rapidly progressing. Every day, The Premier Collection takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.

Work/life balance - 5 day work week & up to 3 weeks vacation.

Competitive hourly pay based on experience

Ongoing training and Career Development

Professional Seminars

Employee Discounts on all new car, used car, service parts, accessories and gear

Monthly Birthday and Anniversary Celebrations

We 100% believe in promoting from within

Free lunch on Saturdays

Flexible Schedules

Health insurance with 50% employer contribution

Opportunities for advancement

Family-friendly atmosphere

3rd generation family business

All new state of the art facilities

401(K) Plan

We support Alex’s Lemonade, Maria Fareri Children’s Hospital, countless churches and synagogues, local schools, animal shelters, woman’s community housing, shelters, food banks, feeding Westchester.

Automotive Service Advisor Responsibilities

Greet and guide clients in the service drive through the service process.

Assist customers in identifying and explaining their concerns

Explain maintenance based on mileage and time passed since last visit

Coordinate Valet for pickup and delivery of customer’s vehicles

Ensure proper documentation of Complaint, Cause and Correction

Following up after service to assist customers with additional questions

Represent The Premier Collection’s brand with excellence

Highly organized and eagerness to improve

Willingness to take initiative

Computer literacy, quality writing and grammar skills

Provide an exemplary level of customer service.

Automotive Service Advisor Qualifications

Automotive Service Experience

Caring and empathetic

Ability to maintain hardworking, high-energy personality throughout the workday

Positive can-do mentality, eager to improve

Excellent verbal and written communication skills

Ability to thrive in a collaborative team setting

Effective listening and communication skills

Attention to detail in follow-through and closing skills

Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.