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Concentrix

Back-office Customer Support Specialist with German - Top E-commerce Company

TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
NO
Work mode
On-site / unstated
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Title:

Back-office Customer Support Specialist with German - Top E-commerce Company

Job Description

We are assembling a dedicated team for a leading company in the retail industry, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (C1) and English (C1), and thrive in a structured back-office environment, we want to hear from you. Key Responsibilities:

  • Deliver written customer support via email for the German market with a small call volume.
  • Investigate and resolve customer issues by reviewing past interactions and using internal tools.
  • Process manual refunds and address GDPR-related complaints with care and accuracy.
  • Ensure every customer interaction is professional, empathetic, and solution-focused.
  • Work with multiple systems efficiently while maintaining a high level of precision.

Requirements:

  • Fluent German (C1) and English (C1) – both written and spoken.
  • Excellent communication skills and the ability to clearly explain solutions.
  • Strong analytical and problem-solving mindset.
  • Patience, empathy, and emotional resilience.
  • Typing speed of 150+ keystrokes per minute and solid computer literacy.
  • Availability for full-time on-site work in Szczecin (5 days in a week)
  • Mon-Sunday, 9:00 – 18:00 different shifts within this timeframe

What We Offer:

  • Competitive salary
  • Relocation support and help with obtaining the required work permits.
  • Engaging trainings
  • Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
  • Talent Development Program: a transparent career paths and promotions
  • CNX Academy: with mentoring program
  • CNX University: with unlimited online trainings available
  • Refer a friend: bonus for recommending a friend
  • Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
  • Modern office in the heart of Szczecin centre, Poland

Location:

Poland, Szczecin

Language Requirements:

English, German

Time Type:

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Original posting on Concentrix's site ↗

Listed on hirly, a job board. hirly is not the employer: Concentrix is hiring for this role.

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