Business Analyst, Associate

Job description for Staff Business Analyst, Blackbaud Luminate

Business Analysts (BAs) play a crucial role in helping clients leverage our platforms to raise money and stay connected with their constituents. This position is for the Luminate Online services team at Blackbaud, which serves a wide range of non-profits/NGOs.

This position will be staffed by BB India and will provide support to US-based services staff.

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule:

This role supports customers and stakeholders primarily during U.S. business hours.

Expected working hours are 5:30 PM to 2:30 AM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.

Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Responsibilities

Learn the Luminate Online platform and become expert in its features and functionality

Perform Luminate Online system configurations for clients, during implementations or ongoing as part of normal fundraising activities

Execute scheduled tasks for clients, e.g. sending email campaigns, preparing reports, updating content for web pages or emails

Conduct quality control tests for both standard and custom functionality

Assist senior Business Analysts as part of services engagements

Write documentation for internal and client consumption

Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve.

Qualifications

Knowledge and understanding of online fundraising, ideally in the space of NGO/non-profit organizations

At least 1 year of full-time professional experience

Excellent written English

Comfortable to work in EST hours

Technical aptitude for learning software applications

Basic understanding HTML, CSS, Javascript – but no need to be a developer.

Must be self-motivated and able to learn and work independently

Ability to multitask on concurrent projects, and deliver work on time on deadlines agreed to with clients

Expected shift: US hours (ET) ​

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.