Business Development Manager (Forwarding)

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

OVERALL PURPOSE OF THE JOB

The Business Development Manager is responsible for driving profitable growth of the business through the acquisition of new customers and the development of existing accounts within assigned territories and market segments. The role is accountable for achieving sales targets, identifying new business opportunities and building strong customer relationships.

PRIMARY DUTIES & RESPONSIBILITIES

1. Business Development & Sales Growth

Identify and develop new business opportunities within assigned territories, industries, and target market segments. (a Hunter )

Achieve assigned sales targets, KPIs, revenue and gross profit objectives.

Develop and maintain a healthy sales pipeline through prospecting, networking, referrals and customer engagement activities.

Grow existing customer accounts through cross-selling and upselling of Toll products and services.

Conduct sales presentations, customer visits, business reviews and solution discussions to secure new business opportunities.

Collaborate with Product and Operations teams to develop customer-specific solutions and proposals.

Monitor market trends and competitive actions, share insights with product and management teams.

Performs for other duties including sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials.

2. Customer Relationship Management

Build and maintain strong relationships with prospective and existing customers.

Develop a thorough understanding of customer businesses, trade lanes, commodities, service requirements and commercial expectations.

Ensure timely follow-up and effective responses to customer inquiries, sales leads and business opportunities.

Support customer retention and account growth initiatives through regular engagement and business reviews.

3. Sales Reporting, CRM & Performance Management

Maintain accurate customer, opportunity, and sales activity records within Salesforce CRM.

Provide timely and accurate pipeline updates, sales forecasts, and activity reports.

Track and report on sales performance metrics as required by management.

Ensure all customer and sales information is maintained in accordance with company policies and standards.

Comply with all Toll policies and procedures.

Perform other duties as assigned by management.

KEY PERFORMANCE MEASURES

Year-over-year growth in volume, Gross Profit and revenue, in line with company metrics.

Achievement of agreed service KPIs and customer satisfaction.

Accuracy and timeliness of CRM data and business reporting.

Alignment and execution of account development processes.

Successful implementation and governance of SOPs.

Retention and expansion of key customers.

SKILLS ESSENTIAL TO THE JOB

Education : Bachelor’s degree in Business, Supply Chain, Logistics, or related field (or equivalent experience).

Experience : Minimum 3 years of sales/business development experience in freight forwarding, logistics, or supply chain solutions.

Language : Fluent in English (written and verbal) is mandatory for direct reporting and collaboration with National Sales Manager.

Technical : Strong analytical and problem-solving abilities, with the ability to interpret data into actionable business insights. (Preferably with experiences and sound knowledge in Contract Logistics environment)

Excellent communication and presentation skills.

Business :

Proven record in managing complex customer relationships and driving account growth.

Strong relationship-building capabilities.

Human Relations :

Ambitious thinker with a results-oriented mindset.

Resilient, adaptable, and culturally aware.

Self-motivated, with ability to work independently.

High integrity and professionalism.

Comfortable influencing across levels and geographies without direct authority.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.