ZEISS

Business Operation Lead

Hsinchu City

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hirly's read of this role

Seniority: Lead / management
Country: TW
Work mode: On-site / unstated
First seen by hirly: 16 Oct 2026

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the posting

【Main Task】
1. Business Process Design & Transformation
Support NextGen CRM (Salesforce) and S/4HANA implementation projects from a business process perspective.
Analyze current business workflows and identify opportunities for process optimization and standardization.
Collaborate with business stakeholders to define future operating models and system requirements.
Assist in documenting business processes, SOPs, work instructions, and governance guidelines.

2. Cross-functional Project Coordination
Coordinate project activities among HQ, Regional Teams, IT, Sales, Finance, Logistics, SCM, and Customer Service functions.
Track project milestones, deliverables, dependencies, and key risks.
Facilitate workshops, project meetings, requirement discussions, and issue resolution sessions.
Consolidate business requirements and ensure alignment between global standards and local business needs.
Support management reporting and project progress communication.

3. Testing & Change Management
Plan and coordinate User Acceptance Testing (UAT) activities.
Prepare test scenarios, test scripts, and testing documentation.
Coordinate defect tracking, issue follow-up, and validation activities.
Support end-user training and system adoption programs.

4. Data Analytics & Business Insights
Analyze business performance data and operational KPIs.
Prepare management reports, dashboards, and executive-level presentations.
Monitor business trends and identify opportunities for process improvement.
Support data validation, master data governance, and reporting accuracy during transformation projects.

【Experience】
7+ years in Order management, logistics, SCM or customer service, ERP/CRM project experience
Experience in team leadership or project coordination
Order-to-Cash process knowledge
Understanding of logistic operations
Familiar with UAT and testing activities