BUSINESS SUPPORT EXECUTIVE

About Lepton Software:

Lepton Software is a leading provider of Location Intelligence, Smart Mapping, and GIS-based software solutions, empowering enterprises across Telecom, BFSI, Government, Retail, and Automotive sectors. With over 25+ years of expertise, Lepton delivers innovative geospatial products, network planning solutions, and enterprise-grade digital transformation services across global markets. Our culture encourages ownership, collaboration, continuous learning, and customer-centric innovation.

(A) JOB SUMMARY

The Business Support Executive will work across teams on high-priority business initiatives, projects, process improvement, technology adoption, and day-to-day execution support. The selected candidate may be deployed wherever the business need is highest — including the Founder’s Office, Operations, Administration, Strategy, Technology, or other functions. The role is ideal for sharp, tech-savvy individuals who learn quickly, take ownership, use AI tools effectively, and can work independently across varied business requirements.

(B) JOB DUTIES & RESPONSIBILITY

Business Projects, Systems & Process Execution:

o Support implementation, configuration, adoption, and effective use of business tools, systems, and software across functions.

o Support data, reporting, analysis, documentation, and process-related activities as required for business initiatives.

o Conduct testing, validation, and quality checks for new systems, processes, reports, and business workflows.

o Coordinate with internal teams, external vendors, and stakeholders to resolve issues and keep initiatives moving.

Process Improvement, Documentation & Training:

o Prepare SOPs, process notes, presentations, reports, user guides, and other business documentation.

o Assist with training, walkthroughs, onboarding, and communication for new processes, tools, or initiatives.

o Map and improve workflows, identify gaps, and recommend practical improvements to increase efficiency.

Cross-Functional & Leadership Support:

o Work with multiple teams to gather information, coordinate actions, and drive initiatives to completion.

o Serve as a reliable point of coordination between leadership, business teams, vendors, and technical teams.

o Track priorities, action items, deadlines, and blockers; follow up proactively and ensure timely closure.

Execution, Follow-Through & Continuous Improvement:

o Monitor ongoing activities, identify issues or risks early, and escalate matters that require timely attention.

o Collect feedback, analyse recurring issues, and coordinate improvements with relevant stakeholders.

o Maintain trackers, action logs, dashboards, and status updates to provide clear visibility on priorities and progress.

(C) QUALIFICATION & SKILLSET

Bachelor's or Master's degree (MBA preferred) in any discipline from a reputed university.

1–2 years of professional or internship experience in a software, operations, or business support role.

Actively uses AI tools (ChatGPT, Claude, Gemini, Copilot, or similar) to enhance productivity; familiarity with prompt engineering is a strong plus.

Quick learner — able to pick up new tools, systems, and processes with minimal hand-holding.

Excellent verbal and written English communication skills — ability to explain technical concepts in simple terms and draft clear, professional documentation independently.

Familiarity with software implementation lifecycle, UAT, and change management concepts.

Proficiency in MS Excel, Word, and PowerPoint for documentation and reporting.

Strong problem-solving ability with a structured and analytical approach.

Team player with the ability to manage multiple tasks and meet deadlines.

Why Join Lepton Software:

Fast-paced, growth-focused environment

Opportunity to drive processes independently