Cashless & Loyalty Solutions Coordinator

Job Summary:

Company: Live Nation

Department: UK & Ireland Festivals

Location: Manchester

Reports to: Head of Cashless & Loyalty Solutions

Working Hours: Full time

Job Type: Permanent

Role Description

This role would suit someone who both has a passion for events and operations but also is confident working with numbers and large data.

You’ll be spending the summer months onsite across all Live Nation Entertainment music festivals in the UK and Ireland. This means that there will be extensive travel and considerable time away from home during the festival season. This is a fantastic opportunity to be part of industry leading festivals and events as you’ll be right at the heart of operations.

As Cashless & Loyalty Solutions Coordinator the role will work across all Live Nation UK and Ireland festivals in which the Live Nation Cashless system is deployed reporting to the Head of Cashless & Loyalty Solutions. The role covers support to the Cashless & Loyalty Solutions Project Manager and Head of, in all aspects of planning each Cashless event project including pre-event planning, on site deployment, post event reconciliation and settlement.

The role proactively works with other Live Nation departments such as Sponsorship, F&B, VIPN, Production, Operations, Sustainability, and Internal Audit.

What it’s like to work in the Team

The Cashless & Loyalty Solutions Coordinator will be an integral member of the team to ensure seamless delivery of our cashless and payments experience across our events to support best-in-class customer experiences across our festivals supporting event teams, concession partners, vendors and our fans.

The visitor’s festivals are more than customers, they’re our Fans. They are at the heart of everything we do. Our mission is to ‘put fans first and deliver world class experiences.’

To do this we strive to always embody our Fan First Values:

• •We Care: We genuinely care about our Fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers, stakeholders, and teams.
• •We make it relevant: We deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business.
• •We communicate: We embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice.
• •We take ownership: We take ownership, responsibility, and accountability to get the job done. We do what we say we’re going to do and work together to solve challenges and exploit opportunities.
• •We add value: We focus on the details that drive enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we’re always adding value.
• •We do what’s Right: We drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability.

Who you are

Competencies / Skills / Knowledge / Experience

Essential

• •Experience in finance and event/project coordination, gained through professional experience or relevant studies.
• •Strong Excel skills, including confidence using VLOOKUPs/XLOOKUPs, PivotTables, SUMIFS and data reconciliation.
• •Excellent organisational and time-management skills, with the ability to coordinate multiple tasks and deadlines simultaneously.
• •Strong attention to detail and a methodical approach to maintaining accurate records, trackers and financial information.
• •Excellent written and verbal communication skills, with the confidence to liaise with internal teams, external partners and suppliers.
• •Ability to work independently, use initiative and resolve routine issues, knowing when to escalate more complex matters.
• •Ability to manage pressure and competing priorities in a challenging, fast-paced environment.

Desirable

• •Experience working in live events, festivals or hospitality.
• •Experience in finance/data administration.
• •Experience with EPOS/payment systems.
• •Experience supporting financial reconciliations, settlements, audits or payment processes.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• •Proactive, organised and solutions-focused, with a strong work ethic and a can-do attitude.
• •Takes ownership of assigned responsibilities and follows tasks through to completion.
• •Deadline-focused, reliable and committed to maintaining high standards of accuracy.
• •Communicates clearly and confidently, keeping colleagues informed of progress and outstanding actions.
• •Works collaboratively, supporting the Project Manager and wider team to deliver shared objectives.
• •Adaptable and comfortable working in a fast-paced environment with changing priorities.
• •Enthusiastic about working on-site at music festivals during the summer season.
• •Flexible regarding working hours and location to meet operational requirements, including festival weekends.

What the role includes

Pre event :

• •Work closely with the Cashless Project Manager to coordinate event delivery, maintain visibility of outstanding tasks and ensure priorities are managed effectively.
• •Maintain and update central event trackers, event master files, device requirements and key event information, ensuring records are accurate and current.
• •Coordinate event meetings, prepare updates, document actions and follow up with relevant stakeholders to ensure agreed tasks are completed.
• •Coordinate the collection, checking and submission of cashless requirements from event partners, including trader information and bank details, in line with agreed deadlines.
• •Coordinate event logistics, including site requirements, accommodation, catering, equipment and other operational arrangements.
• •Coordinate the preparation of event documentation, deployment plans, reporting templates and operational checklists.
• •Assist with site visits and event readiness checks where required, recording outstanding requirements and escalating potential issues.
• •Proactively monitor outstanding information and deadlines, flagging gaps or potential delays.

During events:

• •Coordinate day-to-day operational requirements on-site, ensuring agreed arrangements are in place, and outstanding actions are followed up.
• •Support the allocation, deployment, tracking and return of cashless devices and equipment, maintaining accurate asset records.
• •Assist with the preparation and updating of on-site reporting for internal teams, senior stakeholders and event partners.
• •Monitor event information and cashless reporting for discrepancies, escalating technical, operational or financial issues.
• •Support event reconciliation and revenue protection activities.
• •Act as a reliable point of contact for routine operational queries, coordinating responses with the appropriate team members and escalating issues outside the role's remit.
• •Maintain clear records of outstanding actions and provide timely updates to the Project Manager throughout the event.

Post event:

• •Prepare and check trader settlement files, ensuring supporting information is complete, accurate and ready for review.
• •Coordinate the preparation of post-event payment documentation, maintain settlement summary files and track outstanding payments against agreed deadlines.
• •Support post-event reporting, data collation and debriefs, capturing lessons learned and actions for future events.
• •Track outstanding post-event tasks through to completion, ensuring documentation is stored correctly and records are ready for audit.
• •Monitor customer refunds and chargebacks in line with agreed procedures, escalating complex or disputed cases where required.
• •Reconcile income and fees received from card merchant service providers and maintaining supporting records.
• •Maintain accurate financial and opera