Client Support Specialist

About Slay Markets

Slay Markets is a modern brokerage built to make trading accessible to everyone. We’re a futures brokerage operating under the Tradeify umbrella, in partnership with NinjaTrader, and we’re now expanding into prediction markets. Our clients get research tools, real-time data, and an experience that works the way it should.

We’re a growing team of people who care about getting things right, and we hold ourselves to a high standard of integrity. Support sits at the center of that. Clients trust us with their accounts and their money, and every conversation should earn that trust.

The Opportunity

You’ll join our client support team as we build it out and prepare to launch prediction markets. You’ll be a first point of contact for traders, answering account questions, explaining how markets work and resolve, and solving problems quickly in Intercom.

You’ll work closely with the Head of Support and learn our products hands-on, while taking real ownership of your queue.

What You Will Do

Handle client questions through Intercom chat, email, and tickets, with clear and accurate written replies

Help clients with account setup, verification, funding, withdrawals, and finding their way around the platform

Explain how prediction markets work, including contract structure, pricing, settlement, and how outcomes are decided

Work through market-specific questions during busy events, such as live sports and major news

Troubleshoot platform issues and escalate technical problems to the right internal team

Track account changes, document submissions, and compliance questions through to resolution

Spot patterns in client questions and pass them to product and operations

Keep clean records of every client interaction in Intercom

Work with compliance, risk, and operations to keep the client experience smooth

What We Are Looking For

Experience in customer service, ideally in financial services, trading, betting, or a similar client-facing setting

Working knowledge of sports betting, prediction markets, or event-based trading

Strong written communication: replies that are clear, friendly, and correct the first time

Hands-on experience with the Intercom help desk, including inboxes, macros, and ticket workflows

Strong attention to detail and the ability to stay calm and accurate when ticket volume spikes

Knowledge of margin, settlement, and KYC/AML documentation

Time at a prop firm, FCM, or introducing broker

Good judgment about when to ask for help or escalate

Nice to Have

Futures brokerage knowledge

Experience with NinjaTrader, Sierra Chart, or Rithmic

Experience with Intercom’s Fin AI agent or similar support automation

Additional languages

Why Join Slay Markets

Help build support for a new product from the start

A small team where your input gets used

A clear path to grow as the firm scales

Performance bonus

Comprehensive benefits including medical, dental, vision, and 401(k) with employer match

A Note on Our Hiring Process

At Slay Markets, we use AI-assisted tools as part of our recruiting process, which may include resume screening, application review, and candidate communication. We want all applicants to be aware of this upfront so you can make an informed decision about applying. Final hiring decisions are always made by a member of our team.