Client Technical Support Specialist (German speaking)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Client Technical Support are key liaisons between different teams. As the primary resource for giving new client implementation sign off for go live, problem-solving, and support testing for Product Team.

Key Responsibilities:

• •Support with Customer Onboarding
• •Attend implementation calls
• •Profiles: Import process and Company Profiles
• •End-to-End Testing and sign off
• •Provide post-implementation support until steady state is achieved
• •New Office Id mapping
• •Collaborate with Product Teams to:
• •Assist in developing new functionalities and routines
• •Conduct comprehensive end-to-end testing
• •Research and escalate technical issues
• •Support Service Delivery Support teams by:
• •Researching and escalating issues to appropriate teams for resolution
• •Project Team Contributions:
• •Support large-scale projects
• •Problem-Solving Approach:
• •Research and resolve issues with minimal initial information
• •Utilize creative thinking to identify root causes

Key Responsibilities – TTS Online:

• •Support with Customer Onboarding
• •Attend implementation calls
• •Analyze data End-2-End and sign off
• •Identify Incorrect setup and gaps
• •Provide post-implementation support until steady state is achieved

Key Qualifications:

• •Fluent in German language (speak and write)
• •At least 6+ years of experience in the business travel industry (equivalent experience preferred)
• •Technically proficient in supporting Amadeus (GDS)
• •Highly experienced in Travel and/or Airline industry
• •Excellent oral and written communication skills
• •Strong problem-solving and analytical capabilities
• •Ability to work independently and demonstrate self-motivation
• •Capable of coordinating and managing multiple deliverables simultaneously
• •Takes ownership of deliverables and proactively seeks improvements
• •Demonstrates strong teamwork and collaborative skills

What You Will Love About Working Here

We care about all our employees and want them to feel as comfortable as possible. That's why we offer health insurance from the first days, regardless of the probationary period.The Gift from the Company - Christmas holidays from December 25 to December 31.Cooperation with Superhumans center and Veteran HUB. Capgemini Engineering has supported the launch of psychological rehabilitation department of Superhumans. Our team also donated over UAH 500 000 prosthetics for three Ukrainian defenders. Currently, we support psychological counseling provided by the Veteran Hub, and we have implemented an internal policy making the company friendly to military and veterans with the assistance of the Hub.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.